Customer services Libraries 9 Public services (Libraries) 8 Consumer satisfaction 7 Management 6 Customer relations 5 In-service training 4 more ... Library employees 4 Quality control 4 Public libraries 3 Reference services (Libraries) 3 Success in business 3 Administration 2 Creative ability in business 2 Department stores 2 Information services 2 Libraries and the Internet 2 Library Web sites 2 Library users 2 Marketing 2 Organizational change 2 Organizational effectiveness 2 Research 2 Service industries 2 Academic libraries 1 Acquisition of electronic information resources 1 Activity programs 1 Adjustment (Psychology) 1 Anger 1 Burn out (Psychology) 1 less ...