1. 1
    The quality library : a guide to staff-driven improvement, better efficiency, and happier customers /
    by Laughlin, Sara, 1949-
    Published 2008
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  2. 2
    The library's continuous improvement fieldbook : 29 ready-to-use tools /
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  3. 3
    Library networks in the new millennium : top ten trends /
    Published 2000
    Other Authors: “…Laughlin, Sara, 1949-…”
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