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Laughlin, Sara, 1949-
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Laughlin, Sara, 1949-
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1
The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.
by
Laughlin, Sara, 1949
-
Published 2008
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2
The library's continuous improvement fieldbook : 29 ready-to-use tools / Sara Laughlin, Denise Sisco Shockley, Ray Wilson.
by
Laughlin, Sara, 1949
-
,
Shockley, Denise Sisco
,
Wilson, Ray W.
Published 2003
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3
Library networks in the new millennium : top ten trends / Sara Laughlin, editor.
Published 2000
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Laughlin, Sara, 1949
-…”
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Related Subjects
Library administration
Total quality management
Customer services
Library cooperation
Library planning