The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.

"Based on more than fifty years of combined expertise in organizational improvement, The Quality Library offers a methodology for pinpointing trouble areas and improving processes. By developing a customer-focused system outlining library processes and networks, administrators and managers can...

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Bibliographic Details
Main Author: Laughlin, Sara, 1949-
Other Authors: Wilson, Ray W.
Format: Book
Published: Chicago : American Library Association, 2008.
Edition:First edition.

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Call Number: Z678 .L345 2008
Status: Available  Request this item