The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.
"Based on more than fifty years of combined expertise in organizational improvement, The Quality Library offers a methodology for pinpointing trouble areas and improving processes. By developing a customer-focused system outlining library processes and networks, administrators and managers can...
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| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Chicago :
American Library Association,
2008.
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| Edition: | First edition. |
| Subjects: |
Main Collection
| Call Number: |
Z678 .L345 2008 |
|---|---|
| Status: | Available Request this item |