The library's continuous improvement fieldbook : 29 ready-to-use tools / Sara Laughlin, Denise Sisco Shockley, Ray Wilson.

"Innovations in continuous quality improvement are moving off the manufacturing line, out of the corporation, and into the library. This guide applies quality management concepts to make library processes more effective with 29 practical and easy-to-use templates. Using these "continuous i...

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Bibliographic Details
Main Authors: Laughlin, Sara, 1949- (Author), Shockley, Denise Sisco (Author), Wilson, Ray W. (Author)
Format: Book
Published: Chicago : American Library Association (ALA), 2003.

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Call Number: Z678 .L34 2003
Status: Available  Request this item