Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / Derek R. Allen.

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Bibliographic Details
Main Author: Allen, Danica R., 1959-
Corporate Author: American Society for Quality.
Format: Book
Published: Milwaukee : ASQ Quality Press, ©2004.

Books - Level 2

Holdings details from Books - Level 2
Call Number: HF5415.335 .A432 2004
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