High tech, high touch : library customer service through technology / Lynn Jurewicz and Todd Cutler.
Ever-expanding technologies are raising the bar, as customers increasingly expect fast, sophisticated solutions and results in their interactions with the library. Drawing on their system of improved customer service available through technology, the authors show how automating traditional library s...
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| Format: | Book |
| Language: | English |
| Published: |
Chicago :
American Library Association,
2003.
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| Subjects: |
Main Collection
| Call Number: |
Z674.75.I58 J87 2003 |
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| Status: | Available Request this item |