3
Total quality management in information services /
by St. Clair, Guy, 1940-
Published 1997
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4
Customer service in the information environment /
by St. Clair, Guy, 1940-
Published 1993
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5
Managing the new one-person library /
by St. Clair, Guy, 1940-
Published 1992
Other Authors: “...St. Clair, Guy, 1940-...”
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7
Total quality management in information services /
by St. Clair, Guy, 1940-
Published 1997
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9
Power and influence : enhancing information services within the organization /
by St. Clair, Guy, 1940-
Published 1994
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10
Customer service in the information environment /
by St. Clair, Guy, 1940-
Published 1993
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11
The best of OPL : five years of the one-person library /
by Berner, Andrew, 1952-
Published 1990
Other Authors: “...St. Clair, Guy, 1940-...”
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12
The best of OPL, II : selected readings from The one-person library, 1989-1994 /
by Berner, Andrew, 1952-
Published 1996
Other Authors: “...St. Clair, Guy, 1940-...”
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