Listening to the customer / Peter Hernon and Joseph R. Matthews.

"[This book] provides effective strategies for gathering information from the client perspective in order to meet library patrons' expectations and specific information needs. The voice-of-the-customer program ... involves not only listening to customers, but also maintaining an ongoing di...

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Bibliographic Details
Main Author: Hernon, Peter.
Other Authors: Matthews, Joseph R.
Format: Book
Language:English
Published: Santa Barbara, Calif. : Libraries Unlimited, ©2011.
Subjects:

Archives - Level 2 (Library Use Only)

Holdings details from Archives - Level 2 (Library Use Only)
Call Number: Z678.85 .H475 2011

Books - Level 2

Holdings details from Books - Level 2
Call Number: Z678.85 .H475 2011
Copy 2 In Storage - Unavailable