Library Catalog | Simmons University

1

Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system /

Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system / Michael D. Johnson, Anders Gustafsson.

by Johnson, Michael D.
Published 2000

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2

Secret service hidden systems that deliver unforgettable customer service /

Secret service hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson.

by DiJulius, John R., 1964-
Published 2003

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3

Exceptional service, exceptional profit the secrets of building a five-star customer service organization /

Exceptional service, exceptional profit the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon.

by Inghilleri, Leonardo.
Published 2010

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4

What's the secret? to providing a world-class customer experience /

What's the secret? to providing a world-class customer experience / John R. DiJulius.

by DiJulius, John R., 1964-
Published 2008

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5

Incentivierung und Multi-Channel-Integration des Kundenengagements und ihr Einfluss auf die Kundenloyalität /

Incentivierung und Multi-Channel-Integration des Kundenengagements und ihr Einfluss auf die Kundenloyalität / Sina Gerdes.

by Gerdes, Sina
Published 2016

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6

Superior customer satisfaction and loyalty : engaging customers to drive performance /

Superior customer satisfaction and loyalty : engaging customers to drive performance / Sheldon D. Goldstein.

by Goldstein, Sheldon D.
Published 2009

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7

Beyond the ultimate question : a systematic approach to improve customer loyalty /

Beyond the ultimate question : a systematic approach to improve customer loyalty / Bob E. Hayes.

by Hayes, Bob E., 1963-
Published 2009

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8

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / Derek R. Allen.

by Allen, Danica R., 1959-
Published 2004

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9

Mobile telecommunication customer loyalty in Nigeria : determining factors /

Mobile telecommunication customer loyalty in Nigeria : determining factors / Olayiwola Bello.

by Bello, Olayiwola
Published 2013

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10

How to win friends and influence profits the art of winning more business from your clients /

How to win friends and influence profits the art of winning more business from your clients / David Kean and Chris Cowpe.

by Kean, David.
Published 2008

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11

Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system /

Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system / Michael D. Johnson, Anders Gustafsson.

by Johnson, Michael D.
Published 2000

Book

12

Knock your socks off selling /

Knock your socks off selling / Jeffrey Gitomer and Ron Zemke.

by Gitomer, Jeffrey H.
Published 1999

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13

Marketingziel Kundenbindung die Kundenkarte im Einzelhandel /

Marketingziel Kundenbindung die Kundenkarte im Einzelhandel / Thomas vor der Sielhorst.

by Sielhorst, Thomas vor der.
Published 2009

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14

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / Derek R. Allen.

by Allen, Danica R., 1959-
Published 2004

Book

15

The ultimate question : driving good profits and true growth /

The ultimate question : driving good profits and true growth / Fred Reichheld.

by Reichheld, Frederick F.
Published 2006

Book