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Reichheld, Frederick F.,
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Reichheld, Frederick F.,
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1
The ultimate question : driving good profits and true growth / Fred Reichheld.
by
Reichheld
,
Frederick
F
.
Published 2006
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2
The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal.
by
Reichheld
,
Frederick
F
.
,
Teal, Thomas, 1937-
Published 1996
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Related Subjects
Consumer satisfaction
Customer relations
Customer loyalty
Employee loyalty
Employee motivation
Job satisfaction
Labor productivity
Leadership
Loyalty
Success in business
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