Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / Derek R. Allen.

Saved in:
Bibliographic Details
Online Access: Access E-Book
Access Note:Access to electronic resources restricted to Simmons University students, faculty and staff.
Main Author: Allen, Danica R., 1959- (Author)
Corporate Author: American Society for Quality.
Format: eBook
Language:English
Published: Milwaukee, Wisconsin : ASQ Quality Press, 2004.
Subjects:

Internet

Access E-Book

Online Library Resources

Holdings details from Online Library Resources
Call Number: HF5415.335 .A432 2004