Superior customer satisfaction and loyalty : engaging customers to drive performance /

Superior customer satisfaction and loyalty : engaging customers to drive performance / Sheldon D. Goldstein.

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Bibliographic Details
Online Access: Access E-Book
Access Note:Access to electronic resources restricted to Simmons University students, faculty and staff.
Main Author: Goldstein, Sheldon D. (Author)
Format: eBook
Language:English
Published: Milwaukee, Wisconsin : ASQ Quality Press, 2009.
Subjects:
Consumer satisfaction.
Customer loyalty.
Customer relations.
Electronic books.

Internet

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Online Resources

Holdings details from Online Resources
Call Number: HF5415.335 .G65 2009

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