Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / Derek R. Allen.
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| Online Access: |
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| Access Note: | Access to electronic resources restricted to Simmons University students, faculty and staff. |
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| Format: | eBook |
| Language: | English |
| Published: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2004.
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| Subjects: |
Internet
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| Call Number: |
HF5415.335 .A432 2004 |
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