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3
The customer-focused library : re-inventing the library from the outside-in /
by Matthews, Joseph R.
Published 2009
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4
Technology planning : preparing and updating a library technology plan /
by Matthews, Joseph R.
Published 2004
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6
Listening to the customer /
by Hernon, Peter.
Published 2011
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7
Choosing an automated library system : a planning guide /
by Matthews, Joseph R.
Published 1980
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8
A Reader on choosing an automated library system /
Published 1983
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9
The impact of online catalogs /
Published 1986
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