Managing with data : using ACRLMetrics and PLAmetrics / Peter Hernon, Robert E. Dugan, Joseph R. Matthews.
Most library managers have not taken a statistics course. This text is designed to help remove anxiety as they view data in addressing the value of the library to its community. Data are linked to accountability, which affects financial return on investment and documents the library's role and...
ALA Editions, an imprint of the American Library Association,