The customer-focused library : re-inventing the library from the outside-in / Joseph R. Matthews.

Encourages public libraries to update traditions, collections, and services to better reflect the customer's perspective; and discusses building design ideas, hiring guidelines, merchandising, Web sites, troubleshooting, and related topics.

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Bibliographic Details
Main Author: Matthews, Joseph R.
Format: Book
Published: Santa Barbara, Calif. : Libraries Unlimited, ©2009.

Books - Level 2

Holdings details from Books - Level 2
Call Number: Z731 .M339 2009
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