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1
Creating the customer-driven library : building on the bookstore model /
by Woodward, Jeannette A.
Published 2005
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3
Book discussions for adults : a leader's guide /
by Balcom, Ted
Published 1992
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4
The visible librarian : asserting your value with marketing and advocacy /
by Siess, Judith A.
Published 2003
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5
River Bend revisited : the problem patron in the library /
by Shuman, Bruce A.
Published 1984
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6
Listening to the customer /
by Hernon, Peter.
Published 2011
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7
The invisible librarian : a librarian's guide to increasing visibility and impact /
by Lawton, Aoife
Published 2016
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8
Dealing with difficult people in the library /
by Willis, Mark R.
Published 1999
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9
Creating the customer-driven academic library /
by Woodward, Jeannette A.
Published 2009
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