Dealing with difficult people in the library / Mark R. Willis.
"Dealing with Difficult People in the Library offers practical strategies for managing problems posed by patrons and staff. It is the best hands-on guide to solving problems through communication, preventive measures, and clear and concise patron behavior policies." "Communication ski...
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Main Author: | |
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Format: | Book |
Language: | English |
Published: |
Chicago :
American Library Association,
1999.
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Subjects: |
Main Collection
Call Number: |
Z711 .W64 1999 |
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Status: | Available Request this item |