Dealing with difficult people in the library / Mark R. Willis.

"Dealing with Difficult People in the Library offers practical strategies for managing problems posed by patrons and staff. It is the best hands-on guide to solving problems through communication, preventive measures, and clear and concise patron behavior policies." "Communication ski...

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Bibliographic Details
Main Author: Willis, Mark R.
Format: Book
Published: Chicago : American Library Association, 1999.

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Call Number: Z711 .W64 1999
Status: Available  Request this item