Library Catalog | Simmons University

1

Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system /

Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system / Michael D. Johnson, Anders Gustafsson.

by Johnson, Michael D.
Published 2000

Book

2

Getting naked : a business fable about shedding the three fears that sabotage client loyalty /

Getting naked : a business fable about shedding the three fears that sabotage client loyalty / Patrick Lencioni.

by Lencioni, Patrick, 1965-
Published 2010

Book

3

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / Derek R. Allen.

by Allen, Danica R., 1959-
Published 2004

Book

4

Lessons in loyalty : how Southwest Airlines does it : an insider's view /

Lessons in loyalty : how Southwest Airlines does it : an insider's view / Lorraine Grubbs-West.

by Grubbs-West, Lorraine.
Published 2005

Book

5

E-Loyalty : how to keep customers coming back to your website /

E-Loyalty : how to keep customers coming back to your website / Ellen Reid Smith.

by Smith, Ellen Reid.
Published 2000

Book

6

The ultimate question : driving good profits and true growth /

The ultimate question : driving good profits and true growth / Fred Reichheld.

by Reichheld, Frederick F.
Published 2006

Book