Virtual reference service : from competencies to assessment / R. David Lankes [and others] ; edited by Philip Nast.
"Diane Kovacs has assembled this handbook to help reference librarians develop the communication skills and resources they need to work effectively in the virtual reference environment. The handbook shows how to adapt traditional face-to-face reference interview skills to the virtual interview...
Saved in:
| Other Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York :
Neal-Schuman Publishers,
[2008]
|
| Series: | Virtual reference desk series.
|
| Subjects: |
Main Collection
| Call Number: |
Z711.45 .V576 2008 |
|---|---|
| Status: | Available Request this item |