Virtual reference service : from competencies to assessment / R. David Lankes [and others] ; edited by Philip Nast.

"Diane Kovacs has assembled this handbook to help reference librarians develop the communication skills and resources they need to work effectively in the virtual reference environment. The handbook shows how to adapt traditional face-to-face reference interview skills to the virtual interview...

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Bibliographic Details
Other Authors: Lankes, R. David, 1970-, Nast, Philip.
Format: Book
Published: New York : Neal-Schuman Publishers, [2008]
Series:Virtual reference desk series.

Main Collection

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Call Number: Z711.45 .V576 2008
Status: Available  Request this item