Leading the reference renaissance : today's ideas for tomorrow's cutting-edge services /

Leading the reference renaissance : today's ideas for tomorrow's cutting-edge services / edited by Marie L. Radford.

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Bibliographic Details
Other Authors: Radford, Marie L. (Editor)
Format: Book
Language:English
Published: New York : Neal-Schuman Publishers, [2012]
Subjects:
Reference services (Libraries) > United States.
Electronic reference services (Libraries) > United States.
Internet in library reference services > United States.
Reference services (Libraries) > Forecasting.
Table of Contents:
  • Setting reference free: reference services for the mobile age / Andrew Walsh
  • Envisioning and creating reference futures / Marie L. Radford
  • The reference user experience: it's up to you to design it / Steven J. Bell
  • We are the user: imagination, sympathy, and the user experience / Wayne Bivens-Tatum
  • The user experience and the librarian: now you see 'em, now you don't / James LaRue
  • Thoughts on twenty-first-century library services from a disenfranchised user / Jean Costello
  • Chattin' 'bout my generation: comparing virtual reference use of millennials to older adults / Marie L. Radford and Lynn Silipigni Connaway
  • The tutorial dialogue and problem solving in virtual reference interactions / Mary Kickham-Samy
  • Fast and furious: using web conferencing and other tools for virtual reference and instruction / Rebekah Kilzer, Larry Milliken, and Jay Bhatt
  • Inventing the future by examining traditional and emerging roles for reference librarians / Amy VanScoy
  • Quality and characteristics of student-led virtual reference service: a two-year study / Peter A. Zuber
  • We are all stressed out! now what?: looking at stress in libraries / Mary Wilkins Jordan
  • More questions than answers: using an observational study to count reference activity / Susan Beatty and Claudette Cloutier
  • Researching e-mail reference questions: a review of the literature and implications for practice / Robin E. Veal
  • Rolling out roving reference in an academic library / Sara Davidson
  • Business community outreach: exploration of a new service role in an academic environment / Patrick Griffis and Sidney Lowe
  • Embedded librarians: the Community Reference project / Colbe Galston, Katherine Johnson, Elizabeth Kelsen Huber, and Amy Long
  • Virtual reference: variations on a theme in academic libraries / Beth Avery, Elizabeth Brodak, Julie Fronmueller, Nancy Huling, Paul M. Mascareñas, Erin McCaffrey, Sylvia Owens, and Karen Sobel
  • Managing mayhem: wrestling with academic library reference and outreach challenges / Kari A. Kozak and Leo P. Clougherty
  • Cooperative SMS: the My Info Quest journey / Beth Avery, Karen Docherty, and Shaye White
  • Collaborative virtual reference really does work, but it takes a tribe / Kris Johnson, Patrick Farrell, Kristen Laughlin, Paul M. Mascareñas, and Amy Sieving
  • Collaborate to succeed: implementing new reference services with SPLAT / Amy Vecchione and Memo Cordova
  • Using Libstats statistical tracking software to assess library services for strategic planning / Emily K. Chan and Lorrie A. Knight
  • Analyzing the past to invest in the future: usage statistics for research guides from multiple data sources / Carrie Forbes and Christopher C. Brown
  • The reference ref: how to referee the assessment process for virtual reference services / Karen Biglin and Karen Docherty
  • Leveraging OpenURL click-through statistics to study user behavior / Justin Otto and Doris Munson
  • LibAnswers: improving asynchronous service / Lisa Campbell
  • It's free, it's interactive, and it's available to all: embracing wikipedia at the reference desk and beyond / Christy Zlatos
  • Addicted to print: overcoming book lust in the academic library reference collection / Mary Krautter.

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