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|a Leading the reference renaissance :
|b today's ideas for tomorrow's cutting-edge services /
|c edited by Marie L. Radford.
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|a New York :
|b Neal-Schuman Publishers,
|c [2012]
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|a xvii, 374 pages :
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|a The papers in this volume resulted from presentations at the second Reference Renaissance: Current and Future Trends Conference in 2010.
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|a Includes bibliographical references and index.
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|a Setting reference free: reference services for the mobile age / Andrew Walsh -- Envisioning and creating reference futures / Marie L. Radford -- The reference user experience: it's up to you to design it / Steven J. Bell -- We are the user: imagination, sympathy, and the user experience / Wayne Bivens-Tatum -- The user experience and the librarian: now you see 'em, now you don't / James LaRue -- Thoughts on twenty-first-century library services from a disenfranchised user / Jean Costello -- Chattin' 'bout my generation: comparing virtual reference use of millennials to older adults / Marie L. Radford and Lynn Silipigni Connaway -- The tutorial dialogue and problem solving in virtual reference interactions / Mary Kickham-Samy -- Fast and furious: using web conferencing and other tools for virtual reference and instruction / Rebekah Kilzer, Larry Milliken, and Jay Bhatt -- Inventing the future by examining traditional and emerging roles for reference librarians / Amy VanScoy -- Quality and characteristics of student-led virtual reference service: a two-year study / Peter A. Zuber -- We are all stressed out! now what?: looking at stress in libraries / Mary Wilkins Jordan -- More questions than answers: using an observational study to count reference activity / Susan Beatty and Claudette Cloutier -- Researching e-mail reference questions: a review of the literature and implications for practice / Robin E. Veal -- Rolling out roving reference in an academic library / Sara Davidson -- Business community outreach: exploration of a new service role in an academic environment / Patrick Griffis and Sidney Lowe -- Embedded librarians: the Community Reference project / Colbe Galston, Katherine Johnson, Elizabeth Kelsen Huber, and Amy Long -- Virtual reference: variations on a theme in academic libraries / Beth Avery, Elizabeth Brodak, Julie Fronmueller, Nancy Huling, Paul M. Mascareñas, Erin McCaffrey, Sylvia Owens, and Karen Sobel -- Managing mayhem: wrestling with academic library reference and outreach challenges / Kari A. Kozak and Leo P. Clougherty -- Cooperative SMS: the My Info Quest journey / Beth Avery, Karen Docherty, and Shaye White -- Collaborative virtual reference really does work, but it takes a tribe / Kris Johnson, Patrick Farrell, Kristen Laughlin, Paul M. Mascareñas, and Amy Sieving -- Collaborate to succeed: implementing new reference services with SPLAT / Amy Vecchione and Memo Cordova -- Using Libstats statistical tracking software to assess library services for strategic planning / Emily K. Chan and Lorrie A. Knight -- Analyzing the past to invest in the future: usage statistics for research guides from multiple data sources / Carrie Forbes and Christopher C. Brown -- The reference ref: how to referee the assessment process for virtual reference services / Karen Biglin and Karen Docherty -- Leveraging OpenURL click-through statistics to study user behavior / Justin Otto and Doris Munson -- LibAnswers: improving asynchronous service / Lisa Campbell -- It's free, it's interactive, and it's available to all: embracing wikipedia at the reference desk and beyond / Christy Zlatos -- Addicted to print: overcoming book lust in the academic library reference collection / Mary Krautter.
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