Buying and contracting for resources and services : a how-to-do-it manual for librarians /

Buying and contracting for resources and services : a how-to-do-it manual for librarians / Rick Anderson.

Publisher's description: Here is practical guidance for librarians and front-line staff on dealing effectively with everyday problems and challenges that arise when working with vendors and publishers, and for preventing many of these common problems in the first place. This invaluable new guid...

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Bibliographic Details
Main Author: Anderson, Rick, 1965-
Format: Book
Language:English
Published: New York : Neal-Schuman Publishers, [2004]
Series:How-to-do-it manuals for libraries ; no. 125.
Subjects:
Acquisitions (Libraries) > Management.
Libraries and booksellers.
Libraries and publishing.
Library materials > Purchasing > Management.
Library fittings and supplies > Purchasing > Management.
Contracts.
Negotiation in business.
Table of Contents:
  • I. LEARNING THE ESSENTIALS OF VENDOR RELATIONS: Working with vendors: the state of the art
  • Being a good customer
  • Getting off on the right foot
  • II. ESTABLISHING SUCCESSFUL VENDOR RELATIONS: Issuing a request for proposals
  • Establishing a new service
  • Negotiating terms of service
  • Negotiating a license agreement
  • Understanding approval plans
  • III. BUILDING AND MAINTAINING THE LIBRARY-VENDOR RELATIONSHIP: Putting out fires
  • Preventing fires
  • Working with sales representatives
  • Working with customer service representatives
  • Tracking vendor performance
  • IV. ENDING (OR AVOIDING) THE LIBRARY-VENDOR RELATIONSHIP: Switching vendors
  • Dealing with unsolicited materials
  • Working with problem vendors
  • Understanding the ethics of vendor relations.

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