Buying and contracting for resources and services : a how-to-do-it manual for librarians / Rick Anderson.

Publisher's description: Here is practical guidance for librarians and front-line staff on dealing effectively with everyday problems and challenges that arise when working with vendors and publishers, and for preventing many of these common problems in the first place. This invaluable new guid...

Full description

Saved in:
Bibliographic Details
Main Author: Anderson, Rick, 1965-
Format: Book
Language:English
Published: New York : Neal-Schuman Publishers, [2004]
Series:How-to-do-it manuals for libraries ; no. 125.
Subjects:
LEADER 04085cam a2200505 a 4500
001 b1296145
003 CaEvIII
008 030620t20042004nyum a001 0 eng
005 20230908163443.8
010 |a  2003056204 
019 |a 1053054879 
020 |a 1555704808  |q (alk. paper) 
020 |a 9781555704803  |q (alk. paper) 
035 |a (OCoLC)52559196  |z (OCoLC)1053054879 
040 |a DLC  |b eng  |c DLC  |d C#P  |d COU  |d WSL  |d BAKER  |d OCLCQ  |d NLGGC  |d YDXCP  |d BTCTA  |d OCLCG  |d UBY  |d BDX  |d OCLCO  |d OCLCQ  |d CSO  |d CNCGM  |d OCLCO  |d PHUST  |d OCLCO  |d PIFOP  |d OCLCO  |d MMV  |d OCLCO  |d VGM  |d OCLCO  |d NJK  |d XFH  |d CSJ  |d OCLCO  |d WRS  |d OCLCO  |d TFH  |d MBE  |d OCLCO  |d OCLCF  |d OCLCO  |d GZM  |d PEX  |d JDP  |d DXU  |d BGU  |d OCLCO  |d WYZ  |d UWO  |d OCLCO  |d DCHUA  |d OCLCO  |d AZU  |d UtOrBLW 
049 |a SCLL 
050 4 |a Z689 .A65 2004 
100 1 |a Anderson, Rick,  |d 1965-  |0 n 2003047027 
245 1 0 |a Buying and contracting for resources and services :  |b a how-to-do-it manual for librarians /  |c Rick Anderson. 
264 1 |a New York :  |b Neal-Schuman Publishers,  |c [2004] 
264 4 |c ©2004 
300 |a xix, 169 pages ;  |c 28 cm. 
336 |a text  |b txt  |2 rdacontent 
337 |a unmediated  |b n  |2 rdamedia 
338 |a volume  |b nc  |2 rdacarrier 
490 1 |a How-to-do-it manuals for librarians ;  |v no. 125 
500 |a Includes index. 
504 |a Includes bibliographical references and index. 
505 0 |a I. LEARNING THE ESSENTIALS OF VENDOR RELATIONS: Working with vendors: the state of the art -- Being a good customer -- Getting off on the right foot -- II. ESTABLISHING SUCCESSFUL VENDOR RELATIONS: Issuing a request for proposals -- Establishing a new service -- Negotiating terms of service -- Negotiating a license agreement -- Understanding approval plans -- III. BUILDING AND MAINTAINING THE LIBRARY-VENDOR RELATIONSHIP: Putting out fires -- Preventing fires -- Working with sales representatives -- Working with customer service representatives -- Tracking vendor performance -- IV. ENDING (OR AVOIDING) THE LIBRARY-VENDOR RELATIONSHIP: Switching vendors -- Dealing with unsolicited materials -- Working with problem vendors -- Understanding the ethics of vendor relations. 
520 |a Publisher's description: Here is practical guidance for librarians and front-line staff on dealing effectively with everyday problems and challenges that arise when working with vendors and publishers, and for preventing many of these common problems in the first place. This invaluable new guide explains the "art" of vendor relations-how to identify potential vendors and select the best one for your library's needs, how to negotiate the license agreement and terms of service, and how to avoid disputes-or end them quickly and amicably when they occur. Here you will find practical advice on handling sales calls, returns, issuing RFPs, and much more! Special chapters are devoted to the stickiest problems, including tracking vendor performance, dealing with unsolicited materials, and switching vendors. Incorporating changes brought on by the Internet and electronic practices, this is the first comprehensive examination of vendor relations in more than a decade. 
650 0 |a Acquisitions (Libraries)  |x Management.  |0 sh 85000635  
650 0 |a Libraries and booksellers.  |0 sh 85076610  
650 0 |a Libraries and publishing.  |0 sh 85076632  
650 0 |a Library materials  |x Purchasing  |x Management.  |0 sh 85076704  
650 0 |a Library fittings and supplies  |x Purchasing  |x Management.  |0 sh 85076692  
650 0 |a Contracts.  |0 sh 85031620  
650 0 |a Negotiation in business.  |0 sh 85090651  
776 0 8 |i Online version:  |a Anderson, Rick, 1965-  |t Buying and contracting for resources and services.  |d New York : Neal-Schuman Publishers, ©2004  |w (OCoLC)607393635 
830 0 |a How-to-do-it manuals for libraries ;  |v no. 125.  |0 n 86711635   |0 n 86711635  
907 |a .b12961450  |b 040614  |c 190409 
913 |a - 
994 |a 92  |b SCL 
998 |a beat  |b 170601  |c m  |d a  |e -  |f eng  |g nyu  |h 0 
999 f f |i 89e7ef86-a996-11ea-8da7-1466fadbd8b9  |s a5d4b0aa-1e0b-451d-9371-b2f56abb78cc 
852 |b Main Collection  |h Z689 .A65 2004  |0 c1ff3ebe-a99c-11ea-b550-3a67fadbd8b9