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1
Discovering the soul of service : the nine drivers of sustainable business success /
by Berry, Leonard L., 1942-
Published 1999
Subjects: “...Customer services -- Management....”
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2
Enhancing customer experience in the service industry : a global perspective /
Published 2015
Subjects: “...Customer services -- Management....”
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3
Cultural perspectives on services marketing
Published 2005
Subjects: “...Customer services....”
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4
QUIS 9 symposium service excellence in management /
Published 2005
Subjects: “...Customer services -- Management....”
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6
QUIS 9
Published 2005
Subjects: “...Customer services -- Management....”
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7
Effective client management in professional services : how to build successful client relationships /
by Berkovi, Jack
Published 2014
Subjects: “...Customer services....”
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8
L'analisi dell'innovazione nei servizi professionali /
by Tomo, Andrea
Published 2016
Subjects: “...Customer services....”
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9
Service innovation organizational responses to technological opportunities & market imperatives /
Published 2003
Subjects: “...Customer services -- Technological innovations....”
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10
Delivering quality service : balancing customer perceptions and expectations /
by Zeithaml, Valarie A.
Published 1990
Subjects: “...Customer services....”
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11
Services management (including skill development) /
by Ramachandra, K.
Published 2010
Subjects: “...Customer services -- Management....”
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12
Service quality measurement issues and perspectives /
Published 2013
Subjects: “...Customer services -- Evaluation....”
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13
Sustainable service /
by Ṿolfson, ʻAdi, 1971-
Published 2016
Subjects: “...Customer services....”
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14
Service thinking : the seven principles to discover innovative opportunities /
Subjects: “...Customer services....”
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15
Surprise! : The secret to customer loyalty in the service sector /
by Magnini, Vincent P.
Published 2015
Subjects: “...Service industries -- Customer services....”
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16
Relationship marketing in professional services a study of agency-client dynamics in the advertising sector /
by Halinen, Aino, 1961-
Published 1997
Subjects: “...Advertising agencies -- Customer services -- Finland -- Case studies....”
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