Library Catalog | Simmons University

1

The reference assessment manual /

The reference assessment manual / compiled and edited by the Evaluation of Reference and Adult Services Committee, Management and Operation of Public Services Section, Reference and Adult Services Division (RASD), American Library Association.

Published 1995

Book

2

Assessment and accountability in reference work /

Assessment and accountability in reference work / Susan Griswold Blandy, Lynne M. Martin, Mary L. Strife, editors.

Published 1992

Book

3

Evaluation of reference services /

Evaluation of reference services / edited by Bill Katz and Ruth A. Fraley.

Published 1984

Book

4

Evaluation of public services and public services personnel /

Evaluation of public services and public services personnel / Bryce Allen, editor.

Published 1991

Conference Proceeding Book

5

Unobtrusive testing and library reference services /

Unobtrusive testing and library reference services / by Peter Hernon and Charles R. McClure.

by Hernon, Peter., McClure, Charles R.
Published 1987

Book

6

Evaluating reference services : a practical guide /

Evaluating reference services : a practical guide / Jo Bell Whitlatch.

by Whitlatch, Jo Bell.
Published 2000

Book