Evaluating reference services : a practical guide / Jo Bell Whitlatch.

To make sure library customers are satisfied with what the modern library has to offer, one of the leading reference researchers has outlined practical methods for evaluating reference services. Whitlatch's library-tested tools will make it easy to determine what is working and what is not in t...

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Bibliographic Details
Main Author: Whitlatch, Jo Bell.
Format: Book
Published: Chicago : American Library Association, 2000.

Books - Level 2

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Call Number: Z711 .W45 2000
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