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Author:
Hernon, Peter
Library of Congress Call Number:
Z - Library Science
Suggested Subjects:
Reference services (Libraries)
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Author:
Hernon, Peter
Library of Congress Call Number:
Z - Library Science
Suggested Subjects:
Reference services (Libraries)
Library Catalog | Simmons University
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Reference services (Libraries)
Consumer satisfaction
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Delivering satisfaction and service quality : a customer-based approach for libraries / Peter Hernon and John R. Whitman.
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Hernon, Peter.
Published 2001
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Unobtrusive testing and library reference services / by Peter Hernon and Charles R. McClure.
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Hernon, Peter.
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McClure, Charles R.
Published 1987
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Library of Congress Call Number
Z - Library Science
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Hernon, Peter
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Whitman, John R.
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English
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