Delivering satisfaction and service quality : a customer-based approach for libraries / Peter Hernon and John R. Whitman.

"Step-by-step, Delivering Satisfaction and Service Quality will show you how to implement a unique and effective customer service plan that ensures the satisfaction and loyalty of your customers. Written by two experts, this resource will help you to understand the expectations of your customer...

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Bibliographic Details
Main Author: Hernon, Peter.
Other Authors: Whitman, John R.
Format: Book
Language:English
Published: Chicago : American Library Association, 2001.
Subjects:

Archives - Level 2 (Library Use Only)

Holdings details from Archives - Level 2 (Library Use Only)
Call Number: Z711 .H455 2001
Copy 1 In Storage - Unavailable

Simmons Authors Collections - Level 1

Holdings details from Simmons Authors Collections - Level 1
Call Number: Z711 .H455 2001
Copy 2 In Storage - Unavailable