Scott, D. (2000). Customer satisfaction: Practical tools for building important relationships (3rd ed.). Menlo Park, Calif.: Crisp Publications.
Chicago Style CitationScott, Dru. Customer Satisfaction: Practical Tools for Building Important Relationships. 3rd ed. Menlo Park, Calif.: Crisp Publications, 2000.
MLA CitationScott, Dru. Customer Satisfaction: Practical Tools for Building Important Relationships. 3rd ed. Menlo Park, Calif.: Crisp Publications, 2000.
Warning: These citations may not always be 100% accurate.