APA Citation

Scott, D. (2000). Customer satisfaction: Practical tools for building important relationships (3rd ed.). Menlo Park, Calif.: Crisp Publications.

Chicago Style Citation

Scott, Dru. Customer Satisfaction: Practical Tools for Building Important Relationships. 3rd ed. Menlo Park, Calif.: Crisp Publications, 2000.

MLA Citation

Scott, Dru. Customer Satisfaction: Practical Tools for Building Important Relationships. 3rd ed. Menlo Park, Calif.: Crisp Publications, 2000.

Warning: These citations may not always be 100% accurate.