Customer satisfaction practical tools for building important relationships / Dru Scott.

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Main Author: Scott, Dru.
Corporate Author: ProQuest (Firm)
Format: Electronic eBook
Language:English
Published: Menlo Park, Calif. : Crisp Publications, c2000.
Edition:3rd ed.
Series:Fifty-Minute series.
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Call Number: HF5415.335 .S38 2000