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  1. 1
    Designing and implementing virtual reference services a LITA guide /
    Published 2013
    “…ALA TechSource,…”
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  2. 2
    IM and SMS reference services for libraries
    by Bielskas, Amanda, 1974-
    Published 2012
    “…ALA TechSource, an imprint of the American Library Association,…”
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    IM and SMS reference services for libraries /
    “…ALA TechSource, an imprint of the American Library Association,…”
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