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1
Digital Reference Service in the New Millennium : Planning, Management, and Evaluation /
Published 2000
Subjects: “...Electronic reference services (Libraries) -- United States -- Planning....”
Book
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2
Implementing digital reference services : setting standards and making it real /
Published 2003
Subjects: “...Electronic reference services (Libraries) -- United States -- Case studies....”
Conference Proceeding Book
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4
Assessing reference and user services in a digital age /
Published 2006
Subjects: “...Electronic reference services (Libraries) -- United States -- Case studies....”
Book
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