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1
Digital Reference Service in the New Millennium : Planning, Management, and Evaluation /
Published 2000
Subjects: “...Electronic reference services (Libraries) -- United States -- Planning....”
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2
Implementing digital reference services : setting standards and making it real /
Published 2003
Subjects: “...Electronic reference services (Libraries) -- United States -- Case studies....”
Conference Proceeding Book
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3
The growth of reference service in the United States from 1876 to 1893.
by Kaplan, Louis, 1909-1994.
Published 1952
Subjects: “...Reference services (Libraries) -- United States....”
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4
Rethinking reference : the reference librarian's practical guide for surviving constant change /
by Thomsen, Elizabeth.
Published 1999
Subjects: “...Reference services (Libraries) -- United States....”
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6
The truth about reference librarians /
by Manley, Will, 1949-
Published 1996
Subjects: “...Reference services (Libraries) -- United States -- Humor....”
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7
Basics of genealogy reference : a librarian's guide /
by Simpson, Jack, 1970-
Published 2008
Subjects: “...Reference services (Libraries) -- United States....”
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8
Reference interviews, questions, and materials /
by Slavens, Thomas P., 1928-2019.
Published 1994
Subjects: “...Reference services (Libraries) -- United States....”
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9
Crash course in contemporary reference /
by Goldsmith, Francisca
Published 2017
Subjects: “...Reference services (Libraries) -- United States....”
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10
Leading the reference renaissance : today's ideas for tomorrow's cutting-edge services /
Published 2012
Subjects: “...Reference services (Libraries) -- United States....”
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11
Seeking meaning : a process approach to library and information services /
by Kuhlthau, Carol Collier, 1937-
Published 1993
Subjects: “...Reference services (Libraries) -- United States....”
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12
Fundamentals of reference
by Mulac, Carolyn.
Published 2012
Subjects: “...Reference services (Libraries) -- United States....”
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13
Designing and implementing virtual reference services a LITA guide /
Published 2013
Subjects: “...Electronic reference services (Libraries) -- United States -- Case studies....”
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14
Fundamentals of reference /
by Mulac, Carolyn.
Published 2012
Subjects: “...Reference services (Libraries) -- United States....”
Book
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15
Developing reference collections and services in an electronic age : a how-to-do-it manual for librarians /
by Cassell, Kay Ann.
Published 1999
Subjects: “...Electronic reference services (Libraries) -- United States....”
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16
Assessing reference and user services in a digital age /
Published 2006
Subjects: “...Electronic reference services (Libraries) -- United States -- Case studies....”
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17
The Service imperative for libraries : essays in honor of Margaret E. Monroe /
Published 1982
Subjects: “...Reference services (Libraries) -- United States....”
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18
Delivering satisfaction and service quality : a customer-based approach for libraries /
by Hernon, Peter.
Published 2001
Subjects: “...Reference services (Libraries) -- United States -- Management....”
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19
Helping patrons find their roots : a genealogy handbook for librarians /
by Schultz, Janice Lindgren
Published 2018
Subjects: “...Reference services (Libraries) -- United States -- Handbooks, manuals, etc....”
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20
The roles of reference librarians : today and tomorrow /
Published 1996
Subjects: “...Reference services (Libraries) -- United States....”
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21
Chat reference : a guide to live virtual reference services /
by Ronan, Jana.
Published 2003
Subjects: “...Electronic reference services (Libraries) -- United States -- Case studies....”
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22
The survey of American college students : student use of academic library reference department services.
Published 2009
Subjects: “...Reference services (Libraries) -- United States -- Statistics....”
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23
Reference and collection development on the Internet : a how-to-do-it manual /
by Thomsen, Elizabeth.
Published 1996
Subjects: “...Reference services (Libraries) -- United States....”
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24
Virtual reference services : issues and trends /
Published 2003
Subjects: “...Electronic reference services (Libraries) -- United States -- Case studies....”
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25
Seeking meaning : a process approach to library and information services /
by Kuhlthau, Carol Collier, 1937-
Published 2004
Subjects: “...Reference services (Libraries) -- United States -- Case studies....”
Book
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26
Cooperative reference : social interaction in the workplace /
Published 2003
Subjects: “...Reference services (Libraries) -- United States....”
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27
Cases in online search strategy /
by Shuman, Bruce A.
Published 1993
Subjects: “...Reference services (Libraries) -- United States -- Case studies....”
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28
The impact of emerging technologies on reference service and bibliographic instruction /
Published 1995
Subjects: “...Reference services (Libraries) -- United States....”
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29
The reference librarian's policies, forms, guidelines, and procedures handbook : with CD-ROM /
Published 2006
Subjects: “...Reference services (Libraries) -- United States -- Handbooks, manuals, etc....”
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30
Virtual reference service : from competencies to assessment /
Published 2008
Subjects: “...Electronic reference services (Libraries) -- United States -- Case studies....”
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31
Digital reference services /
Published 2003
Subjects: “...Electronic reference services (Libraries) -- United States -- Case studies....”
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32
Reference and online services handbook : guidelines, policies, and procedures for libraries /
by Katz, William A., 1924-2004.
Published 1982
Subjects: “...Reference services (Libraries) -- United States -- Handbooks, manuals, etc....”
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33
The desk and beyond : next generation reference services /
Published 2008
Subjects: “...Electronic reference services (Libraries) -- United States....”
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34
Digital reference services /
Published 2003
Subjects: “...Electronic reference services (Libraries) -- United States -- Case studies....”
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