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1
Unobtrusive testing and library reference services /
by Hernon, Peter., McClure, Charles R.
Published 1987
Subjects: “...Reference services (Libraries) -- Evaluation....”
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Delivering satisfaction and service quality : a customer-based approach for libraries /
by Hernon, Peter.
Published 2001
Subjects: “...Reference services (Libraries) -- United States -- Management....”
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