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2
Prescription for Excellence : Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
by Michelli, Joseph A, 1960-
Published 2011
Subjects: “...Quality of Health Care -- organization & administration....”
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The Cleveland Clinic Way : Lessons in Excellence from One of the World's Leading Health Care Organizations
by Cosgrove, Toby, 1940-
Published 2014
Subjects: “...Quality of Health Care....”
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4
Sick around the world.
Published 2016
Subjects: “...Quality of Health Care -- economics -- Asia....”
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5
Lean Six Sigma for Hospitals : Improving Patient Safety, Patient Flow and the Bottom Line, 2e
by Arthur, Jay, 1951-
Published 2016
Subjects: “...Quality of Health Care -- organization & administration....”
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6
Service Fanatics : How to Build Superior Patient Experience the Cleveland Clinic Way
by Merlino, James
Published 2015
Subjects: “...Quality of Health Care....”
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