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1
Customer service & innovation in libraries /
by Miller, Glenn, 1937-
Published 1996
Subjects: “...Public services (Libraries) -- United States....”
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2
Studying the community ; a basis for planning library adult education services.
Published 1960
Subjects: “...Public services (Libraries) -- United States....”
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3
People come first : user-centered academic library service /
Published 1999
Subjects: “...Public services (Libraries) -- United States....”
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4
Assessing service quality : satisfying the expectations of library customers /
Subjects: “...Public services (Libraries) -- United States -- Evaluation....”
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5
Assessing service quality : satisfying the expectations of library customers /
by Hernon, Peter, Altman, Ellen
Published 2010
Subjects: “...Public services (Libraries) -- United States -- Evaluation....”
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6
Patron behavior in libraries : a handbook of positive approaches to negative situations /
Published 1996
Subjects: “...Public services (Libraries) -- United States....”
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7
Assessing service quality : satisfying the expectations of library customers /
Subjects: “...Public services (Libraries) -- United States -- Evaluation....”
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8
21st century access services : on the frontline of academic librarianship /
Published 2013
Subjects: “...Public services (Libraries) -- United States....”
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9
21st century access services : on the frontline of academic librarianship /
Published 2013
Subjects: “...Public services (Libraries) -- United States....”
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10
Serving the difficult customer : a how-to-do-it manual for library staff /
by Smith, Kitty, 1945-
Published 1993
Subjects: “...Public services (Libraries) -- United States....”
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11
Our starving libraries studies in ten American communities during the depression years,
by Duffus, R. L. 1888-1972.
Published 1933
Subjects: “...Public services (Libraries) -- United States....”
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12
Our starving libraries ; studies in ten American communities during the depression years /
by Duffus, R. L. 1888-1972.
Published 1933
Subjects: “...Public services (Libraries) -- United States....”
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13
Studying the community a basis for planning library adult education services.
Published 1960
Subjects: “...Public services (Libraries) -- United States....”
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14
Stellar customer service : training library staff to exceed expectations /
Published 2016
Subjects: “...Public services (Libraries) -- United States....”
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15
The evaluation and measurement of library services /
by Matthews, Joseph R.
Published 2018
Subjects: “...Public services (Libraries) -- United States -- Evaluation....”
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16
The evaluation and measurement of library services /
by Matthews, Joseph R.
Published 2007
Subjects: “...Public services (Libraries) -- United States -- Evaluation....”
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17
Defusing the angry patron : a how-to-do-it manual for librarians /
by Rubin, Rhea Joyce.
Published 2011
Subjects: “...Public services (Libraries) -- United States....”
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18
Unattended children in the public library : a resource guide.
Published 2000
Subjects: “...Public services (Libraries) -- United States....”
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19
Putting service into library staff training : a patron-centered guide /
by Bessler, Joanne M.
Published 1994
Subjects: “...Public services (Libraries) -- United States....”
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20
Foundations of library services : an introduction for support staff /
by Keeler, Hali R., 1952-
Published 2016
Subjects: “...Public services (Libraries) -- United States -- Handbooks, manuals, etc....”
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21
Customer service excellence : a concise guide for librarians /
by Weingand, Darlene E.
Published 1997
Subjects: “...Public services (Libraries) -- United States....”
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22
Demonstrating results using outcome measurement in your library /
by Rubin, Rhea Joyce.
Published 2006
Subjects: “...Public services (Libraries) -- United States -- Evaluation....”
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23
Demonstrating results : using outcome measurement in your library /
by Rubin, Rhea Joyce.
Published 2006
Subjects: “...Public services (Libraries) -- United States -- Evaluation....”
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24
Listening to the customer /
by Hernon, Peter.
Published 2011
Subjects: “...Public services (Libraries) -- United States -- Evaluation....”
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25
Dealing with difficult people in the library /
by Willis, Mark R.
Published 1999
Subjects: “...Public services (Libraries) -- United States....”
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26
How libraries and librarians help a guide to identifying user-centered outcomes /
by Durrance, Joan C.
Published 2005
Subjects: “...Public services (Libraries) -- United States -- Evaluation....”
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27
How libraries and librarians help : a guide to identifying user-centered outcomes /
by Durrance, Joan C.
Published 2005
Subjects: “...Public services (Libraries) -- United States -- Evaluation....”
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28
Makerspaces : top trailblazing projects /
by Bagley, Caitlin A.
Published 2014
Subjects: “...Public services (Libraries) -- United States -- Case studies....”
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29
Deconstructing service in libraries : intersections of identities and expectations /
Published 2020
Subjects: “...Public services (Libraries) -- United States -- Psychological aspects....”
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30
The information commons /
Published 2004
Subjects: “...Public service (Libraries) -- United States....”
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31
Letting go of legacy services : library case studies /
Published 2014
Subjects: “...Public services (Libraries) -- United States -- Case studies....”
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32
Pivoting during the Pandemic : ideas for serving your community anytime, anywhere /
Published 2021
Subjects: “...Public services (Libraries) -- United States -- Case studies....”
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33
Makerspaces : top trailblazing projects /
by Bagley, Caitlin A.
Published 2014
Subjects: “...Public services (Libraries) -- United States -- Case studies....”
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