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1
Getting started in service design : a how-to-do-it manual for librarians /
Subjects: “...Public services (Libraries)...”
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Assessing service quality : satisfying the expectations of library customers /
Subjects: “...Public services (Libraries) -- Evaluation....”
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3
Assessing service quality : satisfying the expectations of library customers /
by Hernon, Peter, Altman, Ellen
Published 2010
Subjects: “...Public services (Libraries) -- Evaluation....”
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4
Assessing service quality : satisfying the expectations of library customers /
Subjects: “...Public services (Libraries) -- Evaluation....”
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5
Measuring library performance : principles and techniques /
by Brophy, Peter, 1950-
Published 2006
Subjects: “...Public services (Libraries) -- Evaluation....”
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6
Practical evaluation techniques for librarians /
by Applegate, Rachel.
Published 2013
Subjects: “...Public services (Libraries) -- Evaluation....”
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7
The evaluation and measurement of library services /
by Matthews, Joseph R.
Published 2018
Subjects: “...Public services (Libraries) -- United States -- Evaluation....”
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8
The evaluation and measurement of library services /
by Matthews, Joseph R.
Published 2007
Subjects: “...Public services (Libraries) -- United States -- Evaluation....”
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9
Demonstrating results using outcome measurement in your library /
by Rubin, Rhea Joyce.
Published 2006
Subjects: “...Public services (Libraries) -- Evaluation....”
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10
Demonstrating results : using outcome measurement in your library /
by Rubin, Rhea Joyce.
Published 2006
Subjects: “...Public services (Libraries) -- Evaluation....”
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11
Meeting community needs : a practical guide for librarians /
by MacKellar, Pamela H.
Published 2016
Subjects: “...Public services (Libraries) -- Evaluation....”
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12
How libraries and librarians help a guide to identifying user-centered outcomes /
by Durrance, Joan C.
Published 2005
Subjects: “...Public services (Libraries) -- Evaluation....”
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13
How libraries and librarians help : a guide to identifying user-centered outcomes /
by Durrance, Joan C.
Published 2005
Subjects: “...Public services (Libraries) -- Evaluation....”
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14
Getting started with evaluation /
Subjects: “...Public services (Libraries) -- Evaluation....”
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15
Getting Started with Evaluation /
Subjects: “...Public services (Libraries) -- Evaluation....”
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16
Evaluation of public services and public services personnel /
Published 1991
Subjects: “...Public services (Libraries) -- Evaluation -- Congresses....”
Conference Proceeding Book
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17
Using qualitative methods in action research : how librarians can get to the why of data /
Published 2011
Subjects: “...Public services (Libraries) -- Evaluation....”
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18
Engaging in evaluation and assessment research /
by Hernon, Peter.
Published 2011
Subjects: “...Public services (Libraries) -- Evaluation....”
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19
Getting started with evaluation /
Subjects: “...Public services (Libraries) -- Evaluation....”
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20
Five steps of outcome-based planning and evaluation for public libraries /
Subjects: “...Public services (Libraries) -- Evaluation....”
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21
Five steps of outcome-based planning and evaluation for public libraries /
Subjects: “...Public services (Libraries) -- Evaluation....”
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22
Listening to the customer /
by Hernon, Peter.
Published 2011
Subjects: “...Public services (Libraries) -- United States -- Evaluation....”
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23
The quality infrastructure : measuring, analyzing, and improving library services /
Published 2014
Subjects: “...Public services (Libraries) -- Evaluation -- Case studies....”
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24
The quality infrastructure : measuring, analyzing, and improving library services /
Published 2014
Subjects: “...Public services (Libraries) -- Evaluation -- Case studies....”
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