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1
Reinventing the patient experience : strategies for hospital leaders /
Published 2007
“...Management series (Ann Arbor, Mich.)...”
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2
Leadership in healthcare : essential values and skills /
by Dye, Carson F.
Published 2010
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3
Improve your competitive strategy : a guide for the healthcare executive /
by Zuckerman, Alan M.
Published 2002
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4
Reinventing the patient experience strategies for hospital leaders /
Published 2007
“...Management series (Ann Arbor, Mich.)...”
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5
The healthcare executive's guide to allocating capital
by Sussman, Jason H.
Published 2007
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6
Marketing matters a guide for health care executives /
by Thomas, Richard K., 1944-
Published 2007
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7
Tyler's guide the healthcare executive's job search /
by Tyler, J. Larry.
Published 2011
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8
Beyond the gift shop boost revenue, your brand, and patient satisfaction with strategic healthcare retail /
by Thompson-Banko, Mindy, 1964-
Published 2009
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9
Anticipate, respond, recover healthcare leadership and catastrophic events /
Published 2011
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10
Accountable care organizations your guide to strategy, design, and implementation /
by Bard, Marc.
Published 2011
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11
Inside the physician mind finding common ground with doctors /
by Bujak, Joseph S.
Published 2008
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12
Make it happen effective execution in healthcare leadership /
by McLaughlin, Daniel B., 1945-
Published 2011
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13
Inspired to change : improving patient care one story at a time /
Published 2014
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14
Developing physician leaders for successful clinical integration /
by Dye, Carson F., Sokolov, Jacque J.
Published 2013
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15
Partnership of equals practical strategies for healthcare CEOs and their boards /
by McGinn, Peter.
Published 2009
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16
Leadership for great customer service : satisfied employees, satisfied patients /
by Mayer, Thom A., Cates, Robert J.
Published 2014
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17
Reaching excellence in healthcare management
by Griffith, John R.
Published 2011
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18
Healthcare executive compensation : a guide for leaders and trustees /
by Bjork, David A. 1947-
Published 2012
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19
The primary care-market share connection how hospitals achieve competitive advantage /
by Halley, Marc D., 1955-
Published 2007
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20
Responding to healthcare reform a strategy guide for healthcare leaders /
by McLaughlin, Daniel B., 1945-
Published 2011
“...Management series (Ann Arbor, Mich.)...”
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21
Consumer-centric healthcare opportunities and challenges for providers /
by Konschak, Colin B.
Published 2011
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22
The Toyota way to healthcare excellence increase efficiency and improve quality with Lean /
by Black, John R.
Published 2008
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23
Influential leadership : change your behavior, change your organization, change health care /
by Frisina, Michael E., 1955-
Published 2014
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24
Leadership in healthcare essential values and skills /
by Dye, Carson F.
Published 2010
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25
Going lean busting barriers to patient flow /
by Smith, Amy C., 1964-
Published 2008
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27
Designing 21st century healthcare : leadership in hospitals and healthcare systems /
by Griffith, John R.
Published 1998
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28
Patient satisfaction : defining, measuring, and improving the experience of care /
by Press, Irwin.
Published 2002
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29
The six sigma book for healthcare : improving outcomes by reducing errors /
“...Management series (Ann Arbor, Mich.)...”
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30
What top-performing healthcare organizations know : 7 proven steps for accelerating and achieving change /
by Butler, Greg.
Published 2009
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