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1
People come first : user-centered academic library service /
Published 1999
Subjects: “...Academic libraries -- United States....”
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2
Our starving libraries studies in ten American communities during the depression years,
by Duffus, R. L. 1888-1972.
Published 1933
Subjects: “...Libraries -- United States....”
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3
Our starving libraries ; studies in ten American communities during the depression years /
by Duffus, R. L. 1888-1972.
Published 1933
Subjects: “...Libraries -- United States....”
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4
Customer service & innovation in libraries /
by Miller, Glenn, 1937-
Published 1996
Subjects: “...Public services (Libraries) -- United States....”
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5
The public library for lifelong learning,
Published 1961
Subjects: “...Libraries -- United States...”
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6
The evaluation and measurement of library services /
by Matthews, Joseph R.
Published 2018
Subjects: “...Libraries -- United States -- Evaluation....”
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7
The evaluation and measurement of library services /
by Matthews, Joseph R.
Published 2007
Subjects: “...Libraries -- United States -- Evaluation....”
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8
How libraries and librarians help a guide to identifying user-centered outcomes /
by Durrance, Joan C.
Published 2005
Subjects: “...Libraries -- United States -- Evaluation....”
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9
How libraries and librarians help : a guide to identifying user-centered outcomes /
by Durrance, Joan C.
Published 2005
Subjects: “...Libraries -- United States -- Evaluation....”
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10
Studying the community ; a basis for planning library adult education services.
Published 1960
Subjects: “...Public services (Libraries) -- United States....”
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11
Assessing service quality : satisfying the expectations of library customers /
Subjects: “...Public services (Libraries) -- United States -- Evaluation....”
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12
Assessing service quality : satisfying the expectations of library customers /
by Hernon, Peter, Altman, Ellen
Published 2010
Subjects: “...Public services (Libraries) -- United States -- Evaluation....”
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13
Patron behavior in libraries : a handbook of positive approaches to negative situations /
Published 1996
Subjects: “...Public services (Libraries) -- United States....”
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14
Assessing service quality : satisfying the expectations of library customers /
Subjects: “...Public services (Libraries) -- United States -- Evaluation....”
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15
Demonstrating results using outcome measurement in your library /
by Rubin, Rhea Joyce.
Published 2006
Subjects: “...Public libraries -- United States -- Planning....”
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16
Demonstrating results : using outcome measurement in your library /
by Rubin, Rhea Joyce.
Published 2006
Subjects: “...Public libraries -- United States -- Planning....”
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17
21st century access services : on the frontline of academic librarianship /
Published 2013
Subjects: “...Public services (Libraries) -- United States....”
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18
21st century access services : on the frontline of academic librarianship /
Published 2013
Subjects: “...Public services (Libraries) -- United States....”
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19
Serving the difficult customer : a how-to-do-it manual for library staff /
by Smith, Kitty, 1945-
Published 1993
Subjects: “...Public services (Libraries) -- United States....”
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20
Listening to the customer /
by Hernon, Peter.
Published 2011
Subjects: “...Libraries -- United States -- Evaluation....”
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21
Studying the community a basis for planning library adult education services.
Published 1960
Subjects: “...Public services (Libraries) -- United States....”
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22
The customer-focused library : re-inventing the library from the outside-in /
by Matthews, Joseph R.
Published 2009
Subjects: “...Public libraries -- United States....”
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23
Interfaces : relationships between library technical and public services /
by Intner, Sheila S.
Published 1993
Subjects: “...Technical services (Libraries) -- United States....”
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24
Stellar customer service : training library staff to exceed expectations /
Published 2016
Subjects: “...Public services (Libraries) -- United States....”
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25
The quality infrastructure : measuring, analyzing, and improving library services /
Published 2014
Subjects: “...Academic libraries -- United States -- Evaluation -- Case studies....”
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26
The quality infrastructure : measuring, analyzing, and improving library services /
Published 2014
Subjects: “...Academic libraries -- United States -- Evaluation -- Case studies....”
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27
Letting go of legacy services : library case studies /
Published 2014
Subjects: “...Libraries -- United States -- Reorganization -- Case studies....”
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28
Makerspaces : top trailblazing projects /
by Bagley, Caitlin A.
Published 2014
Subjects: “...Makerspaces in libraries -- United States -- Case studies....”
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29
Defusing the angry patron : a how-to-do-it manual for librarians /
by Rubin, Rhea Joyce.
Published 2011
Subjects: “...Public services (Libraries) -- United States....”
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30
Creating the customer-driven academic library
by Woodward, Jeannette A.
Published 2009
Subjects: “...Academic libraries -- United States....”
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31
Creating the customer-driven academic library /
by Woodward, Jeannette A.
Published 2009
Subjects: “...Academic libraries -- United States....”
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32
Yes! on demand : how to create winning, customized library service /
by Middleton, Kathy L.
Published 2017
Subjects: “...Public libraries -- United States -- Administration....”
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33
Unattended children in the public library : a resource guide.
Published 2000
Subjects: “...Public services (Libraries) -- United States....”
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34
Putting service into library staff training : a patron-centered guide /
by Bessler, Joanne M.
Published 1994
Subjects: “...Public services (Libraries) -- United States....”
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35
Foundations of library services : an introduction for support staff /
by Keeler, Hali R., 1952-
Published 2016
Subjects: “...Public services (Libraries) -- United States -- Handbooks, manuals, etc....”
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36
Customer service excellence : a concise guide for librarians /
by Weingand, Darlene E.
Published 1997
Subjects: “...Public services (Libraries) -- United States....”
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37
River Bend revisited : the problem patron in the library /
by Shuman, Bruce A.
Published 1984
Subjects: “...Public libraries -- United States -- Case studies....”
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38
Dealing with difficult people in the library /
by Willis, Mark R.
Published 1999
Subjects: “...Public services (Libraries) -- United States....”
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39
Makerspaces : top trailblazing projects /
by Bagley, Caitlin A.
Published 2014
Subjects: “...Public services (Libraries) -- United States -- Case studies....”
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40
Deconstructing service in libraries : intersections of identities and expectations /
Published 2020
Subjects: “...Public services (Libraries) -- United States -- Psychological aspects....”
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41
Pivoting during the Pandemic : ideas for serving your community anytime, anywhere /
Published 2021
Subjects: “...Public services (Libraries) -- United States -- Case studies....”
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