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Getting Started with Evaluation /
Subjects: “...Libraries -- Evaluation....”
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Getting started with evaluation /
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Assessing service quality : satisfying the expectations of library customers /
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Assessing service quality : satisfying the expectations of library customers /
by Hernon, Peter, Altman, Ellen
Published 2010
Subjects: “...Public services (Libraries) -- Evaluation....”
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Assessing service quality : satisfying the expectations of library customers /
Subjects: “...Public services (Libraries) -- Evaluation....”
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