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1
Continual service improvement manager : careers in IT service management /
by Whapples, David
Published 2015
Subjects: “...Information technology -- Management....”
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2
Interfacing and adopting ITIL® AND COBIT® /
Published 2015
Subjects: “...Information technology -- Management....”
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3
Catalogs, services and portfolios : an ITSM success story /
by McLean, Daniel
Published 2014
Subjects: “...Information technology -- Management....”
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4
Collaborative consulting : service management scenarios /
by Brooks, Peter
Published 2013
Subjects: “...Information technology -- Management....”
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5
Introduction to the ITIL service lifecycle.
Published 2011
Subjects: “...Information technology -- Management....”
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6
ITIL lifecycle essentials : your essential guide for the ITIL Foundation exam and beyond /
by Agutter, Claire.
Published 2013
Subjects: “...Information technology -- Management....”
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7
Operational support and analysis ITIL® intermediate capability handbook /
Published 2013
Subjects: “...Information technology -- Management -- Examinations -- Study guides....”
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8
ITIL® foundation handbook /
Published 2012
Subjects: “...Information technology -- Management -- Examinations -- Study guides....”
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