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Implementing service quality based on ISO/IEC 20000 : a management guide /
by Kunas, Michael.
Published 2012
Subjects: “...Industrial management....”
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Implementación de Calidad de Servicio basada en ISO/IEC 20000 : Una Guía de Gestión /
by Kunas, Michael.
Published 2012
Subjects: “...Computer service industry -- Management -- Standards....”
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