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1
Virtual reference service : from competencies to assessment /
Published 2008
Subjects: “...Electronic reference services (Libraries)...”
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2
The reference interview today : negotiating and answering questions face to face, on the phone, and virtually /
by Harmeyer, Dave, 1956-
Published 2014
Subjects: “...Electronic reference services (Libraries)...”
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4
Conducting the Reference Interview : a How-To-Do-It Manual for Librarians /
by Ross, Catherine Sheldrick.
Published 2009
Subjects: “...Electronic reference services (Libraries)...”
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5
Virtual reference services : issues and trends /
Published 2003
Subjects: “...Electronic reference services (Libraries)...”
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6
Introduction to reference work in the digital age /
by Janes, Joseph.
Published 2003
Subjects: “...Electronic reference services (Libraries)...”
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7
The reference interview today /
by Knoer, Susan.
Published 2011
Subjects: “...Electronic reference services (Libraries)...”
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8
Digital reference services /
Published 2003
Subjects: “...Electronic reference services (Libraries)...”
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9
Reference and information services : an introduction /
by Cassell, Kay Ann.
Published 2013
Subjects: “...Electronic reference services (Libraries)...”
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10
Reference and information services : an introduction /
by Cassell, Kay Ann.
Published 2013
Subjects: “...Electronic reference services (Libraries)...”
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11
Reference and information services in the 21st century : an introduction /
by Cassell, Kay Ann.
Published 2011
Subjects: “...Electronic reference services (Libraries)...”
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12
The virtual reference desk : creating a reference future /
Published 2006
Subjects: “...Electronic reference services (Libraries)...”
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13
Reference renaissance : current and future trends /
Published 2010
Subjects: “...Electronic reference services (Libraries) -- Congresses....”
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14
Reference and information services in the 21st century : an introduction /
by Cassell, Kay Ann.
Published 2006
Subjects: “...Electronic reference services (Libraries)...”
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15
Reference and information services in the 21st century : an introduction /
by Cassell, Kay Ann.
Published 2009
Subjects: “...Electronic reference services (Libraries)...”
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16
Reimagining reference in the 21st century /
Published 2015
Subjects: “...Electronic reference services (Libraries)...”
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17
Digital versus non-digital reference : ask a librarian online and offline /
Published 2004
Subjects: “...Electronic reference services (Libraries)...”
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18
Leading the reference renaissance : today's ideas for tomorrow's cutting-edge services /
Published 2012
Subjects: “...Electronic reference services (Libraries) -- United States....”
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19
Reinventing reference : how libraries deliver value in the age of Google /
Published 2015
Subjects: “...Electronic reference services (Libraries)...”
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20
Reinventing reference : how libraries deliver value in the age of Google /
Published 2015
Subjects: “...Electronic reference services (Libraries)...”
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21
Reinventing reference : how libraries deliver value in the age of Google /
Published 2015
Subjects: “...Electronic reference services (Libraries)...”
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22
Cooperative reference : social interaction in the workplace /
Published 2003
Subjects: “...Electronic reference services (Libraries)...”
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23
Reimagining reference in the 21st century /
Published 2015
Subjects: “...Electronic reference services (Libraries)...”
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24
Teaching reference today : new directions, novel approaches /
Published 2016
Subjects: “...Electronic reference services (Libraries) -- Study and teaching -- United States....”
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25
The desk and beyond : next generation reference services /
Published 2008
Subjects: “...Electronic reference services (Libraries) -- United States....”
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26
Digital reference services /
Published 2003
Subjects: “...Electronic reference services (Libraries)...”
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