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1
Chat reference : a guide to live virtual reference services /
by Ronan, Jana.
Published 2003
Subjects: “...Electronic reference services (Libraries)...”
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2
The virtual reference experience : integrating theory into practice /
Published 2004
Subjects: “...Electronic reference services (Libraries)...”
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3
The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments /
by Kovacs, Diane K. 1962-
Published 2007
Subjects: “...Electronic reference services (Libraries)...”
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4
Virtual reference best practices : tailoring services to your library /
by Kern, M. Kathleen.
Published 2009
Subjects: “...Electronic reference services (Libraries)...”
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5
Virtual reference benchmarks.
Published 2014
Subjects: “...Electronic reference services (Libraries) -- Evaluation....”
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6
Digital Reference Service in the New Millennium : Planning, Management, and Evaluation /
Published 2000
Subjects: “...Electronic reference services (Libraries) -- United States -- Planning....”
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7
Assessing reference and user services in a digital age /
Published 2006
Subjects: “...Electronic reference services (Libraries) -- Evaluation....”
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8
Implementing digital reference services : setting standards and making it real /
Published 2003
Subjects: “...Electronic reference services (Libraries) -- United States -- Case studies....”
Conference Proceeding Book
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9
The evaluation of worldwide digital reference services in libraries /
by Liu, Jia, 1968-
Published 2007
Subjects: “...Electronic reference services (Libraries) -- Evaluation....”
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10
Virtual reference service : from competencies to assessment /
Published 2008
Subjects: “...Electronic reference services (Libraries)...”
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11
The virtual reference librarian's handbook /
by Lipow, Anne Grodzins, 1935-
Published 2003
Subjects: “...Electronic reference services (Libraries) -- Handbooks, manuals, etc....”
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12
The digital reference research agenda /
Published 2003
Subjects: “...Electronic reference services (Libraries) -- Congresses....”
Conference Proceeding Book
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13
Going live : starting and running a virtual reference service /
by Coffman, Steve.
Published 2003
Subjects: “...Electronic reference services (Libraries)...”
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14
Conducting the Reference Interview : a How-To-Do-It Manual for Librarians /
by Ross, Catherine Sheldrick.
Published 2009
Subjects: “...Electronic reference services (Libraries)...”
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15
Virtual reference services : issues and trends /
Published 2003
Subjects: “...Electronic reference services (Libraries)...”
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16
Virtual reference training : the complete guide to providing anytime, anywhere answers /
by Hirko, Buff.
Published 2004
Subjects: “...Electronic reference services (Libraries) -- Study and teaching -- Washington (State) -- Case...”
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17
Instant messaging reference : a practical guide /
by Bridgewater, Rachel.
Published 2009
Subjects: “...Electronic reference services (Libraries)...”
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18
Introduction to reference work in the digital age /
by Janes, Joseph.
Published 2003
Subjects: “...Electronic reference services (Libraries)...”
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19
The reference interview today /
by Knoer, Susan.
Published 2011
Subjects: “...Electronic reference services (Libraries)...”
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20
Developing reference collections and services in an electronic age : a how-to-do-it manual for librarians /
by Cassell, Kay Ann.
Published 1999
Subjects: “...Electronic reference services (Libraries) -- United States....”
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21
Digital reference services /
Published 2003
Subjects: “...Electronic reference services (Libraries)...”
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22
Reference and information services : an introduction /
by Cassell, Kay Ann.
Published 2013
Subjects: “...Electronic reference services (Libraries)...”
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23
Reference and information services in the 21st century : an introduction /
by Cassell, Kay Ann.
Published 2011
Subjects: “...Electronic reference services (Libraries)...”
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24
The virtual reference desk : creating a reference future /
Published 2006
Subjects: “...Electronic reference services (Libraries)...”
Book
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25
Reference renaissance : current and future trends /
Published 2010
Subjects: “...Electronic reference services (Libraries) -- Congresses....”
Book
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26
Reference and information services in the 21st century : an introduction /
by Cassell, Kay Ann.
Published 2006
Subjects: “...Electronic reference services (Libraries)...”
Book
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27
Reference and information services in the 21st century : an introduction /
by Cassell, Kay Ann.
Published 2009
Subjects: “...Electronic reference services (Libraries)...”
Book
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28
Library Web sites : creating online collections and services /
by Wilson, A. Paula.
Published 2004
Subjects: “...Electronic reference services (Libraries)...”
Book
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29
IM and SMS reference services for libraries /
Subjects: “...Electronic reference services (Libraries)...”
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30
Digital versus non-digital reference : ask a librarian online and offline /
Published 2004
Subjects: “...Electronic reference services (Libraries)...”
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31
Using the Internet as a reference tool : a how to-do-it manual for librarians /
by Sauers, Michael P.
Published 2001
Subjects: “...Electronic reference services (Libraries)...”
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32
Virtual reference on a budget : case studies /
Published 2008
Subjects: “...Electronic reference services (Libraries) -- Case studies....”
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33
Serving online customers : lessons for libraries from the business world /
by Barclay, Donald A.
Published 2014
Subjects: “...Electronic reference services (Libraries)...”
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34
Content and workflow management for library web sites case studies /
Published 2005
Subjects: “...Electronic reference services (Libraries)...”
Access E-Book
Electronic Book
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35
Database-driven Web sites /
Published 2002
Subjects: “...Electronic reference services (Libraries)...”
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36
Leading the reference renaissance : today's ideas for tomorrow's cutting-edge services /
Published 2012
Subjects: “...Electronic reference services (Libraries) -- United States....”
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37
Distance learning : information access and services for virtual users /
Published 2002
Subjects: “...Electronic reference services (Libraries)...”
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38
Content and workflow management for library web sites : case studies /
Published 2005
Subjects: “...Electronic reference services (Libraries)...”
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39
Reinventing reference : how libraries deliver value in the age of Google /
Published 2015
Subjects: “...Electronic reference services (Libraries)...”
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40
Cooperative reference : social interaction in the workplace /
Published 2003
Subjects: “...Electronic reference services (Libraries)...”
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41
Virtually embedded : the librarian in an online environment /
Published 2014
Subjects: “...Electronic reference services (Libraries)...”
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42
Social software in libraries : building collaboration, communication, and community Online /
by Farkas, Meredith G., 1977-
Published 2007
Subjects: “...Electronic reference services (Libraries)...”
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43
Delivering digital services : a handbook for public libraries and learning centres /
by McMenemy, David.
Published 2005
Subjects: “...Electronic reference services (Libraries) -- Management....”
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44
Teaching reference today : new directions, novel approaches /
Published 2016
Subjects: “...Electronic reference services (Libraries) -- Study and teaching -- United States....”
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45
The desk and beyond : next generation reference services /
Published 2008
Subjects: “...Electronic reference services (Libraries) -- United States....”
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46
Modern pathfinders : creating better research guides /
by Puckett, Jason, 1969-
Published 2015
Subjects: “...Electronic reference services (Libraries)...”
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