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1
Innovation and quality improvement in service organizations
Published 2002
Subjects: “...Customer services -- Management....”
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3
Delighting your customers-- on a shoestring delivering excellent customer service without breaking the bank /
by Owton, Avril.
Published 2011
Subjects: “...Customer services....”
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4
Customer obsessed : a whole company approach to delivering exceptional customer experiences /
by Berridge, Eric
Published 2016
Subjects: “...Customer services....”
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5
Delivering knock your socks off service
Published 2007
Subjects: “...Customer services....”
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6
Service-ability create a customer centric culture and gain competitive advantage /
by Robson, Kevin.
Published 2013
Subjects: “...Customer services....”
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7
Managing knock your socks off service
by Bell, Chip R.
Published 2013
Subjects: “...Customer services....”
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8
Emotional value : creating strong bonds with your customers /
by Barlow, Janelle, 1943-
Published 2000
Subjects: “...Customer services....”
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9
The agile manager's guide to extraordinary customer service /
by Gage, Susan M.
Published 1999
Subjects: “...Customer services....”
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10
Just say yes! : extreme customer service-- How to give it! How to get it! /
by Nulman, Philip R., 1951-
Published 2000
Subjects: “...Customer services....”
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12
Emotional value : creating strong bonds with your customers /
by Barlow, Janelle, 1943-
Published 2000
Subjects: “...Customer services....”
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13
The buzz : 50 little things that make a big difference to delivering world-class customer service /
by Freemantle, David.
Published 2004
Subjects: “...Customer services....”
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14
Managing knock your socks off service
by Bell, Chip R.
Published 2007
Subjects: “...Customer services....”
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15
Best practices in customer service /
Published 1999
Subjects: “...Customer services....”
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16
Total customer service : the ultimate weapon /
by Davidow, William H.
Published 1989
Subjects: “...Customer services....”
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17
Customer experience 3.0 : high-profit strategies in the age of techno service /
by Goodman, John A.
Published 2014
Subjects: “...Customer services -- Technological innovations....”
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18
Keeping the edge : giving customers the service they demand /
by Schaaf, Dick.
Published 1995
Subjects: “...Customer services....”
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19
Powerful phrases for effective customer service over 700 ready-to-use phrases and scripts that really get results /
by Evenson, Renee, 1951-
Published 2012
Subjects: “...Customer services....”
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20
Delivering knock your socks off service
by Zemke, Ron.
Published 2003
Subjects: “...Customer services....”
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21
Problems in retail selling 200 customer comments followed by discussion questions and projects
by Chambers, Irene McAllister.
Published 1949
Subjects: “...Customer services....”
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22
Superior customer value : strategies for winning and retaining customers /
by Weinstein, Art
Published 2012
Subjects: “...Customer services -- Management....”
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23
Creating value with customers
Published 2006
Subjects: “...Customer services....”
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25
Service leadership : the quest for competitive advantage /
by Grönfeldt, Svafa.
Published 2006
Subjects: “...Customer services -- Management....”
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26
What to say to a porcupine 20 humorous tales that get to the heart of great customer service /
by Gallagher, Richard S.
Published 2008
Subjects: “...Customer services -- Humor....”
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27
High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce /
by Solomon, Micah.
Published 2012
Subjects: “...Customer services....”
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28
Discovering the soul of service : the nine drivers of sustainable business success /
by Berry, Leonard L., 1942-
Published 1999
Subjects: “...Customer services -- Management....”
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29
Enhancing customer experience in the service industry : a global perspective /
Published 2015
Subjects: “...Customer services -- Management....”
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30
Service innovation management
Published 2005
Subjects: “...Customer services....”
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31
Cultural perspectives on services marketing
Published 2005
Subjects: “...Customer services....”
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32
Corporate and customer communications an Emerald guide.
Published 2005
Subjects: “...Customer services....”
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33
101 ways to build better relationships with your customers
by Garber, Peter R.
Published 2007
Subjects: “...Customer services....”
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34
Service quality an Emerald guide.
Published 2003
Subjects: “...Customer services....”
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35
Service recovery and service continuity
Published 2005
Subjects: “...Customer services....”
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36
And the clients went wild! how savvy professionals win all the business they want /
by Kuzmeski, Maribeth.
Published 2010
Subjects: “...Customer services....”
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37
Delivering knock your socks off service
Published 2012
Subjects: “...Customer services....”
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38
E-Service new directions in theory and practice /
Published 2002
Subjects: “...Customer services....”
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39
A complaint is a gift recovering customer loyalty when things go wrong /
by Barlow, Janelle, 1943-
Published 2008
Subjects: “...Customer services....”
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40
Service computing : concepts, methods, and technology /
by Wu, Zhaohui, Deng, Shuigang, Wu, Jian
Published 2015
Subjects: “...Customer services -- Information technology....”
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42
Build for change : revolutionizing customer engagement through continuous digital innovation /
by Trefler, Alan
Published 2014
Subjects: “...Customer services....”
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43
People love you the real secret to delivering legendary customer service /
by Blount, Jeb.
Published 2013
Subjects: “...Customer services....”
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44
Beyond customer service, revised
by Gerson, Richard F.
Published 1998
Subjects: “...Customer services....”
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45
Consumer services and economic development
by Williams, Colin C., 1961-
Published 1997
Subjects: “...Customer services -- Great Britain....”
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46
New service paradigms AMA SERVSIG Conference 2003 /
Published 2004
Subjects: “...Customer services....”
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47
Journal of services marketing.
Published 2007
Subjects: “...Customer services -- Marketing....”
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48
Knock your socks off service recovery /
by Zemke, Ron.
Published 2000
Subjects: “...Customer services....”
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49
The complete idiot's guide to great customer service /
by Karr, Ron, 1956-
Published 1997
Subjects: “...Customer services....”
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50
Crafting the customer experience for people not like you how to delight and engage the customers your competitors don't understand /
by McDonald, Kelly.
Published 2013
Subjects: “...Customer services....”
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51
The customer service survival kit what to say to defuse even the worst customer situations /
by Gallagher, Richard S.
Published 2013
Subjects: “...Customer services....”
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52
A complaint is a gift : using customer feedback as a strategic tool /
by Barlow, Janelle, 1943-
Published 1996
Subjects: “...Customer services....”
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54
Service quality : research perspectives /
by Schneider, Benjamin, 1938-
Published 2004
Subjects: “...Customer services -- Quality control -- Research....”
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55
QUIS 9 symposium service excellence in management /
Published 2005
Subjects: “...Customer services -- Management....”
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56
101 activities for delivering knock your socks off service
by Thomas, Ann, 1951-
Published 2009
Subjects: “...Customer services....”
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57
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
by Goodman, John A.
Published 2009
Subjects: “...Customer services....”
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58
Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
by Fragasso, Philip M., 1950-
Published 2008
Subjects: “...Customer services....”
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59
Strategic customer management strategizing the sales organization /
by Piercy, Nigel.
Published 2009
Subjects: “...Customer services....”
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60
The constant customer keep them coming back again and again and again ... /
by Doane, Darryl S.
Published 2008
Subjects: “...Customer services....”
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64
Client service excellence : the 10 commandments /
by O'Sullivan, Larry
Published 2010
Subjects: “...Customer services....”
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65
ITIL® and ISO/IEC 20000 : a practical handbook.
Published 2013
Subjects: “...Computer industry -- Customer services -- Management....”
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66
Project stakeholder management
by Eskerod, Pernille.
Published 2013
Subjects: “...Customer services -- Management....”
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67
Measuring customer satisfaction
by Gerson, Richard F.
Published 1993
Subjects: “...Customer services -- Evaluation....”
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68
Managing quality customer service a practical guide for establishing a service operation /
by Martin, William B.
Published 1989
Subjects: “...Customer services -- Management....”
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69
Customer value and various connotations /
Published 2018
Subjects: “...Customer services -- Management....”
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70
Perception of a difference the power in buying, marketing and selling customer care /
by Zimmerman, Wesley.
Published 2005
Subjects: “...Customer services -- Marketing....”
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71
Help desk. supporting the customer /
by Stephens, Keri K.
Published 1998
Subjects: “...Computer industry -- Customer services -- Management....”
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72
QUIS 9
Published 2005
Subjects: “...Customer services -- Management....”
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73
Quality of experience engineering for customer added value services : from evaluation to monitoring /
Published 2014
Subjects: “...Customer services -- Management....”
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74
Customer service training 101 quick and easy techniques that get great results /
by Evenson, Renee, 1951-
Published 2005
Subjects: “...Customer services....”
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75
Secret service hidden systems that deliver unforgettable customer service /
by DiJulius, John R., 1964-
Published 2003
Subjects: “...Customer services....”
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76
Flip the funnel how to use existing customer to gain new ones /
by Jaffe, Joseph, 1970-
Published 2010
Subjects: “...Customer services....”
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77
Private banking building a culture of excellence /
by Collardi, Boris F. J.
Published 2012
Subjects: “...Banks and banking -- Customer services....”
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78
Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
by Inghilleri, Leonardo.
Published 2010
Subjects: “...Customer services....”
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79
The ultimate online customer service guide how to connect with your customers to sell more! /
by Collier, Marsha.
Published 2011
Subjects: “...Customer services....”
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80
50 activities for achieving excellent customer service
by Doane, Darryl S.
Published 2003
Subjects: “...Customer services....”
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81
Customer service training 101 quick and easy techniques that get great results /
by Evenson, Renee, 1951-
Published 2010
Subjects: “...Customer services....”
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82
What's the secret? to providing a world-class customer experience /
by DiJulius, John R., 1964-
Published 2008
Subjects: “...Customer services....”
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83
Customer service in health care : a grassroots approach to creating a culture of service excellence /
by Baird, Kristin
Published 2000
Subjects: “...Medical care -- Customer services....”
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84
Your customer rules! : delivering the Me2B experiences that today's customers demand /
Subjects: “...Customer services....”
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85
Il sistema informativo dell'azienda nell'ambiente digitale /
by Candiotto, Roberto
Published 2016
Subjects: “...Customer services -- Information technology....”
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87
Beyond the ultimate question : a systematic approach to improve customer loyalty /
by Hayes, Bob E., 1963-
Published 2009
Subjects: “...Customer services....”
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88
Award-winning customer service 101 ways to guarantee great performance /
by Evenson, Renee, 1951-
Published 2007
Subjects: “...Customer services....”
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89
Managing the customer experience : a measurement-based approach /
by Wilburn, Morris, 1953-
Published 2006
Subjects: “...Customer services....”
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90
Wake up your call center how to be a better call center agent /
by D'Ausilio, Rosanne, 1941-
Published 2005
Subjects: “...Customer services -- Management....”
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91
Practical insights on customer service an African perspective /
by Chinunda, Emmanuel Danstan.
Published 2011
Subjects: “...Customer services -- Africa....”
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92
Flip the funnel : how to use existing customers to gain new ones /
by Jaffe, Joseph, 1970-
Published 2010
Subjects: “...Customer services....”
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94
Organizational schizophrenia : impact on customer service quality /
by Gureja, Gopal K.
Published 2013
Subjects: “...Customer services....”
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96
@ your service how to attract new customers, increase sales, and grow your business using simple customer service techniques /
by Eliason, Frank, 1972-
Published 2012
Subjects: “...Customer services....”
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97
Knock your socks off selling /
by Gitomer, Jeffrey H.
Published 1999
Subjects: “...Customer services....”
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98
Seamless : a hero's journey of digital disruption, adaptation and human transformation /
by Sörman-Nilsson, Anders
Published 2016
Subjects: “...Customer services....”
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99
Customer retention : an integrated process for keeping your best customers /
by Lowenstein, Michael W., 1942-
Published 1995
Subjects: “...Customer services....”
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100
Wake up your call center : how to be a better call center agent /
by D'Ausilio, Rosanne, 1941-
Published 1999
Subjects: “...Customer services -- Management....”
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