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1
CRM in real time empowering customer relationships /
by Goldenberg, Barton J.
Published 2008
Subjects: “...Customer relations -- Management....”
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2
CRM in real time : empowering customer relationships /
by Goldenberg, Barton J.
Published 2008
Subjects: “...Customer relations -- Management....”
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3
Customer experience management a revolutionary approach to connecting with your customers /
by Schmitt, Bernd.
Published 2003
Subjects: “...Customer relations....”
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4
Vtiger CRM beginner's guide record and consolidate all your customer information with vtiger CRM /
by Rossi, Ian D.
Published 2011
Subjects: “...Customer relations -- Management....”
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5
Attracting perfect customers the power of strategic synchronicity /
by Hall, Stacey, 1965-
Published 2001
Subjects: “...Customer relations....”
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7
CRM : la gestion de la relation client /
by Delers, Antoine
Published 2015
Subjects: “...Customer relations....”
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8
Customer relationship management /
by Anderson, Kristin, 1962-
Published 2002
Subjects: “...Customer relations....”
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9
CRM unplugged releasing CRM's strategic value /
by Bligh, Philip.
Published 2004
Subjects: “...Customer relations -- Management....”
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10
Social CRM for dummies
by Lacy, Kyle.
Published 2013
Subjects: “...Customer relations -- Management....”
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11
Statistical methods in customer relationship management
by Kumar, V., 1957-
Published 2012
Subjects: “...Customer relations -- Management....”
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12
Customer relationship management an Emerald guide.
Published 2005
Subjects: “...Customer relations....”
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13
Customer relationship management a global perspective /
Published 2008
Subjects: “...Customer relations -- Management....”
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14
Unselling : the new customer experience /
by Stratten, Scott
Published 2014
Subjects: “...Customer relations....”
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15
Comment conclure une vente? : 10 astuces pour convertir un prospect en client /
by Guittin, Irène
Published 2016
Subjects: “...Customer relations -- Management....”
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16
Dal CRM al social CRM : Nuove tecnologie per la gestione della relazione con il cliente /
Subjects: “...Customer relations -- Management....”
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17
Kündigungsmanagement von Kundenbeziehungen : Kommunikationsstrategien zur Beendigung von Geschäftsbeziehungen /
by Schwartz, Isabell
Published 2016
Subjects: “...Customer relations -- Germany....”
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18
Customer relations
Published 2011
Subjects: “...Customer relations....”
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19
Strategic customer management integrating relationship marketing and CRM /
by Payne, Adrian.
Published 2013
Subjects: “...Customer relations -- Management....”
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20
Nonstop sales boom : powerful strategies to drive consistent sales growth year after year /
by Francis, Colleen, 1970-
Published 2014
Subjects: “...Customer relations....”
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21
Dal CRM al social CRM : Nuove tecnologie per la gestione della relazione con il cliente /
Subjects: “...Customer relations -- Management....”
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22
Oracle Siebel CRM 8 installation and management install, configure, and manage a robust customer relationship management system using Siebel CRM /
by Hansal, Alexander.
Published 2010
Subjects: “...Customer relations -- Management -- Computer programs....”
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23
Implementing SugarCRM
by Whitehead, Michael J. R.
Published 2006
Subjects: “...Customer relations -- Management -- Computer programs....”
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24
Data mining techniques in CRM : inside customer segmentation /
by Tsiptsis, Konstantinos.
Published 2009
Subjects: “...Customer relations -- Management -- Data processing....”
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25
The consumer-- or else! consumer-centric business paradigms /
Subjects: “...Customer relations....”
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26
101 ways to build better relationships with your customers
by Garber, Peter R.
Published 2007
Subjects: “...Customer relations....”
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27
Service recovery and service continuity
Published 2005
Subjects: “...Customer relations....”
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28
Getting naked a business fable about shedding the three fears that sabotage client loyalty /
by Lencioni, Patrick, 1965-
Published 2010
Subjects: “...Customer relations....”
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29
Delivering knock your socks off service
Published 2012
Subjects: “...Customer relations....”
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30
Stakeholders matter a new paradigm for strategy in society /
by Sachs, Sybille.
Published 2011
Subjects: “...Customer relations....”
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31
Rules to break and laws to follow how your business can beat the crisis of short-termism /
by Peppers, Don.
Published 2008
Subjects: “...Customer relations....”
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32
Observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty /
by Güngör, Hüseyin.
Published 2007
Subjects: “...Customer relations....”
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33
Customer's new voice : extreme relevancy and experience through volunteered customer information /
by McKean, John, 1956-
Published 2015
Subjects: “...Customer relations....”
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34
Motivierende vergütungssysteme im vertrieb : leistung und erfolg als Bemessungsgrundlagen? /
by Schirch, Kai-Uwe
Published 2014
Subjects: “...Customer relations....”
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36
Customer loyalty, retention, and customer relationship management
Published 2006
Subjects: “...Customer relations....”
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37
The customer of tomorrow : strategies for keeping pace with rapidly changing behaviors, technologies, and expectations /
Published 2015
Subjects: “...Customer relations -- Data processing....”
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38
Customer experience innovation : how to get a lasting market edge /
by Dew, Robert, Allen, Cyrus
Published 2018
Subjects: “...Customer relations....”
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40
Customer satisfaction practical tools for building important relationships /
by Scott, Dru.
Published 2000
Subjects: “...Customer relations....”
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41
People love you the real secret to delivering legendary customer service /
by Blount, Jeb.
Published 2013
Subjects: “...Customer relations....”
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42
Beyond customer service, revised
by Gerson, Richard F.
Published 1998
Subjects: “...Customer relations....”
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43
Up close and personal? customer relationship marketing at work /
by Gamble, Paul.
Published 2006
Subjects: “...Customer relations....”
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44
New service paradigms AMA SERVSIG Conference 2003 /
Published 2004
Subjects: “...Customer relations....”
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45
Knock your socks off service recovery /
by Zemke, Ron.
Published 2000
Subjects: “...Customer relations....”
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46
Getting naked : a business fable about shedding the three fears that sabotage client loyalty /
by Lencioni, Patrick, 1965-
Published 2010
Subjects: “...Customer relations....”
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47
The art of client service : the classic guide, updated for today's marketers and advertisers /
by Solomon, Robert
Published 2016
Subjects: “...Customer relations....”
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48
The complete idiot's guide to great customer service /
by Karr, Ron, 1956-
Published 1997
Subjects: “...Customer relations....”
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49
Crafting the customer experience for people not like you how to delight and engage the customers your competitors don't understand /
by McDonald, Kelly.
Published 2013
Subjects: “...Customer relations....”
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50
Loyalty.com : customer relationship management in the new era of Internet marketing /
by Newell, Frederick, 1926-
Published 2000
Subjects: “...Customer relations....”
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51
The customer service survival kit what to say to defuse even the worst customer situations /
by Gallagher, Richard S.
Published 2013
Subjects: “...Customer relations....”
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52
Anticipate know what your customers want before they do /
by Thomas, Bill, 1955-
Published 2013
Subjects: “...Customer relations....”
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55
Pathways less travelled to value creation interaction, dialogue and knowledge generation /
Published 2004
Subjects: “...Customer relations....”
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56
Handbook of CRM achieving excellence in customer management /
by Payne, Adrian.
Published 2006
Subjects: “...Customer relations....”
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57
Slow down, sell faster! understand your customer's buying process and maximize your sales /
by Davis, Kevin.
Published 2011
Subjects: “...Customer relations....”
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58
Customer centricity : focus on the right customers for strategic advantage /
by Fader, Peter
Published 2012
Subjects: “...Customer relations -- Management....”
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59
Selling to the new elite discover the secret to winning over your wealthiest prospects /
by Taylor, Jim, 1947-
Published 2011
Subjects: “...Customer relations....”
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60
People buy you the real secret to what matters most in business /
by Blount, Jeb.
Published 2010
Subjects: “...Customer relations....”
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62
101 activities for delivering knock your socks off service
by Thomas, Ann, 1951-
Published 2009
Subjects: “...Customer relations -- Management....”
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63
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
by Goodman, John A.
Published 2009
Subjects: “...Customer relations -- Management....”
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64
Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
by Fragasso, Philip M., 1950-
Published 2008
Subjects: “...Customer relations....”
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65
Strategic customer management strategizing the sales organization /
by Piercy, Nigel.
Published 2009
Subjects: “...Customer relations -- Management....”
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66
The constant customer keep them coming back again and again and again ... /
by Doane, Darryl S.
Published 2008
Subjects: “...Customer relations -- Management....”
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67
Electronic customer relationship management
Published 2006
Subjects: “...Customer relations -- Management....”
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68
Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
by Frawley, Andrew
Published 2015
Subjects: “...Customer relations....”
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69
Marketing, sales and customer management (MSC) : an integrated overall B2B management approach /
by Hofmaier, Richard
Published 2015
Subjects: “...Customer relations -- Management....”
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70
Client service excellence : the 10 commandments /
by O'Sullivan, Larry
Published 2010
Subjects: “...Customer relations -- Management....”
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72
E-business in the 21st century realities, challenges, and outlook /
by Xu, Jun, Ph. D., 1960-
Published 2010
Subjects: “...Customer relations -- Management....”
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73
Contemporary selling building relationships, creating value /
by Johnston, Mark W.
Published 2013
Subjects: “...Customer relations....”
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74
Customer relationship management using business intelligence
by Sturdy, Graham R.
Published 2012
Subjects: “...Customer relations -- Management....”
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75
True alignment : linking company culture with customer needs for extraordinary results /
by Papke, Edgar.
Published 2014
Subjects: “...Customer relations....”
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76
Conversations that sell collaborate with buyers and make every conversation count /
by Bleeke, Nancy Noel.
Published 2013
Subjects: “...Customer relations....”
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77
Managing quality customer service a practical guide for establishing a service operation /
by Martin, William B.
Published 1989
Subjects: “...Customer relations....”
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79
Perception of a difference the power in buying, marketing and selling customer care /
by Zimmerman, Wesley.
Published 2005
Subjects: “...Customer relations....”
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80
High performance sales organizations : achieving competitive advantage in the global marketplace /
Published 2000
Subjects: “...Customer relations....”
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81
Customer service training 101 quick and easy techniques that get great results /
by Evenson, Renee, 1951-
Published 2005
Subjects: “...Customer relations....”
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82
Flip the funnel how to use existing customer to gain new ones /
by Jaffe, Joseph, 1970-
Published 2010
Subjects: “...Customer relations....”
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83
The experience effect engage your customers with a consistent and memorable brand experience /
by Joseph, Jim, 1963-
Published 2010
Subjects: “...Customer relations....”
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85
Implementing SugarCRM 5.x install, configure, and administer a robust customer relationship management system using SugarCRM /
Published 2010
Subjects: “...Customer relations -- Management....”
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86
Brand together how co-creation generates innovation and re-energizes brands /
by Ind, Nicholas.
Published 2012
Subjects: “...Customer relations....”
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87
Customer service training 101 quick and easy techniques that get great results /
by Evenson, Renee, 1951-
Published 2010
Subjects: “...Customer relations....”
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88
Microsoft Dynamics CRM 4 for dummies
by Scott, Joel.
Published 2008
Subjects: “...Customer relations -- Data processing....”
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89
Customer-centric marketing : building relationships and creating advocates in the age of the consumer /
by Cundari, Aldo
Published 2015
Subjects: “...Customer relations....”
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90
Your customer rules! : delivering the Me2B experiences that today's customers demand /
Subjects: “...Customer relations....”
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91
Superior customer satisfaction and loyalty : engaging customers to drive performance /
by Goldstein, Sheldon D.
Published 2009
Subjects: “...Customer relations....”
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93
Award-winning customer service 101 ways to guarantee great performance /
by Evenson, Renee, 1951-
Published 2007
Subjects: “...Customer relations....”
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94
Managing the customer experience : a measurement-based approach /
by Wilburn, Morris, 1953-
Published 2006
Subjects: “...Customer relations....”
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95
Behavioral marketing : delivering personalized experiences at scale /
by Walters, Dave, 1968-
Published 2015
Subjects: “...Customer relations....”
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96
Analytics and dynamic customer strategy : big profits from big data /
by Tanner, John F.
Published 2014
Subjects: “...Customer relations....”
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97
Salesforce.com for dummies /
by Kao, Liz, Kaufman, Matt
Published 2014
Subjects: “...Customer relations -- Management....”
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99
Microsoft Dynamics CRM 2011 application design develop applications for any situation with our hands-on guide to Microsoft Dynamics CRM 2011 /
by Pal, Mahender.
Published 2012
Subjects: “...Customer relations -- Data processing....”
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100
Soul trader putting the heart back into your business /
by Ogunlaru, Rasheed, 1970-
Published 2012
Subjects: “...Customer relations....”
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