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1
What's the future of business? changing the way businesses create experiences /
by Solis, Brian.
Published 2013
Subjects: “...Consumers....”
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2
A complaint is a gift recovering customer loyalty when things go wrong /
by Barlow, Janelle, 1943-
Published 2008
Subjects: “...Consumer complaints....”
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3
Build for change : revolutionizing customer engagement through continuous digital innovation /
by Trefler, Alan
Published 2014
Subjects: “...Consumer satisfaction....”
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4
A complaint is a gift : using customer feedback as a strategic tool /
by Barlow, Janelle, 1943-
Published 1996
Subjects: “...Consumer complaints....”
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5
Measuring customer satisfaction
by Gerson, Richard F.
Published 1993
Subjects: “...Consumer satisfaction....”
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6
Customer value and various connotations /
Published 2018
Subjects: “...Consumer satisfaction....”
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7
Secret service hidden systems that deliver unforgettable customer service /
by DiJulius, John R., 1964-
Published 2003
Subjects: “...Consumer satisfaction....”
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8
Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
by Inghilleri, Leonardo.
Published 2010
Subjects: “...Consumer satisfaction....”
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9
What's the secret? to providing a world-class customer experience /
by DiJulius, John R., 1964-
Published 2008
Subjects: “...Consumer satisfaction....”
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10
Your customer rules! : delivering the Me2B experiences that today's customers demand /
Subjects: “...Consumer satisfaction....”
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11
Beyond the ultimate question : a systematic approach to improve customer loyalty /
by Hayes, Bob E., 1963-
Published 2009
Subjects: “...Consumer satisfaction....”
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12
Managing the customer experience : a measurement-based approach /
by Wilburn, Morris, 1953-
Published 2006
Subjects: “...Consumer satisfaction....”
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13
Knock your socks off selling /
by Gitomer, Jeffrey H.
Published 1999
Subjects: “...Consumer satisfaction....”
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14
Customer retention : an integrated process for keeping your best customers /
by Lowenstein, Michael W., 1942-
Published 1995
Subjects: “...Consumer satisfaction....”
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15
Total access : giving customers what they want in an anytime, anywhere world /
by McKenna, Regis.
Published 2002
Subjects: “...Consumer satisfaction....”
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18
Excellence every day make the daily choice-- inspire your employees and amaze your customers /
by Arussy, Lior.
Published 2008
Subjects: “...Consumer satisfaction....”
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19
Winning with customers a playbook for B2B /
by Pigues, D. Keith.
Published 2010
Subjects: “...Consumer satisfaction....”
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20
The customer is CEO : how to measure what your customers want--and make sure they get it /
by Massnick, Forler
Published 1997
Subjects: “...Consumer satisfaction -- United States...”
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21
Excellence every day : make the daily choice-- inspire your employees and amaze your customers /
by Arussy, Lior.
Published 2008
Subjects: “...Consumer satisfaction....”
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22
Understanding the construction client
by Boyd, David.
Published 2006
Subjects: “...Consumer behavior....”
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23
The daily you how the new advertising industry is defining your identity and your worth /
by Turow, Joseph.
Published 2011
Subjects: “...Consumer profiling....”
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24
Service quality measurement issues and perspectives /
Published 2013
Subjects: “...Consumer satisfaction -- Evaluation....”
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25
Built for use : driving profitability through the user experience /
by Donoghue, Karen.
Published 2002
Subjects: “...Consumer satisfaction....”
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26
Looking beyond the runway airlines innovating with best practices while facing realities /
by Taneja, Nawal K.
Published 2010
Subjects: “...Consumer satisfaction....”
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27
Niche envy : marketing discrimination in the digital age /
by Turow, Joseph
Published 2006
Subjects: “...Consumer profiling....”
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28
Service quality : research perspectives /
by Schneider, Benjamin, 1938-
Published 2004
Subjects: “...Consumer satisfaction -- Research....”
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32
Listening to the customer /
by Hernon, Peter.
Published 2011
Subjects: “...Consumer satisfaction -- Evaluation....”
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