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1
Measuring customer satisfaction : hot buttons and other measurement issues /
by Myers, James H.
Published 1999
Subjects: “...Consumer satisfaction -- United States -- Evaluation....”
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2
The customer is CEO : how to measure what your customers want--and make sure they get it /
by Massnick, Forler
Published 1997
Subjects: “...Consumer satisfaction -- United States...”
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3
Delivering satisfaction and service quality : a customer-based approach for libraries /
by Hernon, Peter.
Published 2001
Subjects: “...Consumer satisfaction -- United States....”
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