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1
Six sigma in HR transformation achieving excellence in service delivery /
by Albeanu, Mircea.
Published 2010
Subjects: “...Consumer satisfaction -- Statistical methods....”
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Service quality measurement issues and perspectives /
Published 2013
Subjects: “...Consumer satisfaction -- Evaluation....”
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3
Service quality : research perspectives /
by Schneider, Benjamin, 1938-
Published 2004
Subjects: “...Consumer satisfaction -- Research....”
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